DMS IT Functional Analyst
About The Position
The DMS IT Functional Analyst serves as a liaison between business stakeholders, dealerships, and IT teams to support the Dealer Management System (DMS) and improve the dealer experience. The role partners with internal customers to understand business needs, facilitate requirements-gathering and solution workshops, and translate business objectives into technology solutions. Working across IT teams, the analyst supports DMS application design, testing, implementation, and ongoing optimization to enable successful project delivery, user adoption, process improvements, and continuous business value for the dealer network and TMHNA. The position is fully remote within the United States, with eligibility limited to specified states. Remote candidates may be required to travel to Greene, New York, for onboarding and/or periodically based on business need.
Requirements
- Bachelor's degree in Business Administration, IT, Finance, or a related field.
- 10+ years of related experience.
- Proficiency with Microsoft Office, including Excel, Word, Access, and PowerPoint.
- Application Management experience.
- Knowledge of traditional Waterfall and Agile/Lean methodologies.
- Strong risk assessment, problem resolution, negotiation, and influencing skills.
- Ability to engage effectively with both developers and business stakeholders.
Responsibilities
- Collaborate with users to identify opportunities to implement or improve products, channels, services, and operations; analyze business requirements and recommend and implement solutions.
- Maintain working knowledge of business processes and related system applications to provide technical and operational guidance to business-area staff and management; research relevant vendor offerings.
- Support the development, configuration, testing, and implementation of business applications and the core system, and provide application training as required.
- Research and recommend software applications, core-system enhancements, and changes that support business operations.
- Elicit high-level requirements and capture business needs in collaboration with business partners.
- Understand the customer journey and define user requirements.
- Engage business partners and influence project decisions; assess solution risks and prioritize competing business demands.
- Promote architectural consistency and usability standards, and define and execute test cases.
- Identify opportunities for business-led delivery and coach employees in using technology and information.
- Convert business and functional requirements into use cases, epics, and user stories with acceptance criteria.
- Quantify resource requirements and measure and communicate proposed project benefits.
- Understand current and future business drivers and capabilities, determine corresponding enterprise-system designs and change requirements, and support targeted business outcomes.
- Apply knowledge of emerging technology trends and practical technology applications to evolving business and operating models.
- Translate business and technical requirements into architectural blueprints and document solution architecture design and analysis.
- Analyze the technology industry, competitors, and market trends to determine potential impact on the enterprise.
Benefits
- Performance bonus
- Generous paid time off and 13 paid holidays
- Affordable medical plans
- No-cost dental and vision options
- 100% 401(k) match up to 6%
- Company-paid life insurance
- Short-term disability coverage
- Long-term disability coverage
- Tuition assistance program
- Employee Assistance Program with access to mental health care, legal support, and financial guidance
- Recognition and Kaizen reward programs
- Personal and professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
