DME Solutions Consultant

Westside Medical Supply • Rochester, NY

9d • Onsite

About The Position

Westside Medical Supply is seeking a compassionate, customer-focused DME Solutions Consultant to join our growing team. In this role, you will help patients, caregivers, and healthcare professionals find the durable medical equipment and services that best meet their needs while delivering an exceptional customer experience. If you enjoy helping people, thrive in a fast-paced environment, and have experience with healthcare, insurance verification, or consultative sales, we'd love to hear from you.

Requirements

• High School Diploma or GED.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Commitment to patient confidentiality and compliance standards.

Nice To Haves

• Associate degree or equivalent work experience.
• Experience in Durable Medical Equipment (DME), healthcare intake, insurance verification, medical billing, or healthcare customer service.
• Knowledge of medical terminology, insurance authorization processes, and payer guidelines.
• Experience with Brightree, Nymbl, Housecall Pro, or similar healthcare software platforms.

Responsibilities

• Welcome and assist walk-in customers in a professional and friendly manner.
• Help patients and caregivers select appropriate medical equipment and supplies.
• Demonstrate products and explain features, benefits, and proper use.
• Identify opportunities to recommend complementary products that enhance patient outcomes.
• Build strong relationships through outstanding customer service.
• Answer questions regarding equipment availability, insurance coverage, and reimbursement requirements.
• Verify insurance benefits and collect required documentation.
• Maintain compliance with HIPAA and all applicable healthcare regulations.
• Stay informed on Medicare, Medicaid, commercial insurance, and accreditation requirements.
• Enter customer information, orders, and documentation accurately.
• Prepare delivery paperwork, billing documentation, and supporting records.
• Coordinate with Billing, Delivery, Technicians, and Sales teams to ensure smooth order fulfillment.
• Process payments, co-pays, deductibles, and private-pay transactions.
• Maintain detailed customer account records and notes.
• Assist with showroom organization, merchandising, and inventory replenishment.
• Participate in inventory counts and inventory management activities.
• Attend department meetings, training sessions, and company events.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED