Divisional Vice President of Operations, Acute Services

Athra Systems•San Antonio, TX

About The Position

The Divisional Vice President of Operations, Acute Services is responsible for divisional leadership, operational performance, provider coverage, financial accountability, and facility relationships across Athra’s acute behavioral health service lines. Reporting to the VP of Clinical Integration, this position leads assigned operations teams and ensures reliable service delivery across inpatient psychiatric hospitals and other assigned acute behavioral health facilities. The role partners with clinical leadership, Human Resources, Credentialing, and Finance to resolve operational barriers, support providers, meet contractual expectations, and implement successful service transitions. This is a full-time, exempt role requiring flexibility to respond to urgent operational needs and divisional priorities. Travel to assigned facilities and leadership meetings may be required as business needs dictate. The work takes place in a fast-paced healthcare environment with changing priorities, and after-hours responsiveness may be required for provider coverage and urgent facility concerns.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, or a related field.
At least 7 years of progressive healthcare operations experience, including team leadership and responsibility for multiple facilities, accounts, or service lines.
Experience leading physician and advanced practice provider services and managing relationships with facility leadership.
Strong understanding of operations for the assigned facility type, provider coverage models, and relevant healthcare workflows.
Experience managing budgets, staffing costs, performance metrics, operational transitions, and competing divisional priorities.
Strong leadership, coaching, communication, relationship-building, and conflict-resolution skills.
Ability to exercise sound judgment, resolve complex operational issues, and lead teams through change and urgent situations.
Proficiency with Microsoft Office Suite and scheduling or healthcare management software.
Ability to maintain confidentiality and exercise sound judgment.
High attention to detail and accuracy.
Strong time-management and problem-solving abilities.
Ability to work independently while collaborating effectively with cross-functional teams.
Professional discretion and ability to handle sensitive information.
Flexibility and adaptability in a fast-changing clinical environment.
Customer-service mindset when working with clinicians and facility partners.

Nice To Haves

Master’s degree.

Responsibilities

Lead divisional operations across assigned inpatient psychiatric hospitals and other acute behavioral health facilities, establishing priorities and accountability for operational leaders and staff.
Maintain facility partnerships through regular check-ins and meetings, communicating service updates, addressing concerns, and documenting agreed actions and follow-through.
Oversee provider staffing, scheduling, weekend coverage, and call arrangements to meet contractual requirements and maintain continuity of care.
Partner with physicians, advanced practice providers, and clinical leadership to define coverage needs, service expectations, and operational workflows.
Ensure contingency plans cover schedule changes, provider absences, emergency coverage, and planned time away; promptly escalate unresolved coverage risks.
Oversee onboarding and service readiness with HR, Credentialing, and facility teams, including orientation, access, required training, and approved start dates.
Ensure facility access, technology access, documentation expectations, and required materials are confirmed before providers begin services.
Confirm required provider licensure, privileges, and approvals with Credentialing and clinical leadership before assigning providers to services.
Coordinate provider workflows, service delivery, and continuity of care with medical directors, clinical leadership, and facility teams.
Review staffing capacity, coverage utilization, provider productivity, and service gaps; implement divisional improvement plans and monitor results.
Set recruiting priorities with HR and leadership, and support provider selection, placement, retention, and workforce planning.
Coach and evaluate direct reports; develop divisional training plans with HR and clinical leadership, track completion, and evaluate service improvements.
Ensure schedules, provider assignments, coverage records, and operational documentation are accurate; coordinate timely resolution of discrepancies with Finance and HR.
Lead operational implementation of new contracts, facility transitions, service expansions, and coverage-model changes.
Lead divisional meetings and facility partnership reviews, communicating staffing and coverage updates, operational changes, performance results, and action plans to facility partners and the VP of Clinical Integration.
Partner with clinical and quality leaders on patient-safety concerns, incident follow-up, audits, and workflow improvements; clinical decisions remain with licensed clinical leadership.
Monitor contractual service obligations, facility satisfaction, and applicable compliance expectations; coordinate corrective action when performance falls short.
Partner with Finance on divisional budgets, staffing costs, financial performance, and operational metrics; identify sustainable improvements and report progress.
Protect provider, employee, facility, and patient information and ensure assigned teams follow applicable privacy requirements and company policies.
Provide leadership for urgent after-hours operational issues, support escalation pathways, and ensure appropriate follow-up and communication.