Divisional Information Support Analyst, Facilities - Lakeland
About The Position
This position provides Facility Services leadership and department associates with information and statistical analysis on maintenance- and equipment-specific data. The role coordinates supplier bid and quote documents, administers the SAVE Evaluation process, and manages scheduled maintenance and contract line maintenance as needed to help ensure retail locations are appropriately maintained by external service suppliers. It also provides analysis, data, documentation, tracking, scheduling, and administrative support to maintenance and equipment staff; coordinates lighting programs and cross-departmental work requests; performs clerical duties as needed; and coordinates travel for maintenance associates. Additional responsibilities may be assigned as business needs require.
Requirements
- At least 2 years of experience in a customer service field, or 1 year of experience in a maintenance-specific customer service position.
- Intermediate knowledge of Access, Excel, Outlook, and Word for core functionalities.
- Basic knowledge of a Computerized Maintenance Management System (CMMS).
- Basic knowledge of SharePoint and Landmark.
- Excellent oral and written communication skills.
- Ability to multitask.
- Excellent time management and planning skills.
- Excellent teamwork skills.
- Ability to reason, make sound decisions, and comply with rules and policies.
- Basic computer skills.
- Willingness to work a flexible schedule.
- Good punctuality and attendance.
Nice To Haves
- At least 4 years of experience in a customer service field, or 2 years of experience in a maintenance-specific customer service position.
- Advanced knowledge of Access, Excel, Outlook, and Word for core functionalities.
- Advanced knowledge of a Computerized Maintenance Management System (CMMS).
- Advanced knowledge of SharePoint and Landmark.
- Excellent analytical skills.
- Empathetic listening skills.
- Professional telephone etiquette.
- Customer-focused approach.
- Conflict resolution skills.
- Attention to detail.
- Ability to recognize patterns.
- Organization skills.
- Knowledge of Facility Services products and services.
- Knowledge of Publix organizational structure.
- Knowledge of Continuous Quality Improvement (CQI).
- Knowledge and understanding of company and departmental policies, processes, and procedures.
Responsibilities
- Coordinate bid and quote documents from service suppliers for Maintenance Coordinators, Supervisors, Assistant Managers, and Managers.
- Coordinate and complete the SAVE Evaluation process.
- Manage scheduled maintenance and contract line maintenance as needed to support maintenance of retail locations by external service suppliers.
- Provide analysis, data, documentation, tracking, scheduling, and other administrative support to Maintenance Coordinators, Maintenance Supervisors, and Equipment Supervisors.
- Coordinate, schedule, and track the lighting program to maintain store lighting service.
- Coordinate cross-departmental work requests.
- Perform clerical duties as required to support the Facility Services department.
- Coordinate travel for Maintenance associates.
Benefits
- Holiday bonus based on length of continuous employment, subject to remaining employed through the bonus check issue date.
- Employee stock ownership plan that contributes Publix stock annually at no cost.
- Opportunity to purchase additional shares of privately held stock.
- 401(k) retirement savings plan.
- Group health, dental, and vision plans.
- Paid Time Off.
- Paid parental leave.
- Short- and long-term disability insurance.
- Tuition reimbursement.
- Free hot lunches at facilities with a cafeteria.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
