Division Manager - Mattoon IL

Jm Test Systems•Mattoon, IL

6d•Onsite

About The Position

The Division Manager runs JM Test Systems’ Mattoon facility, overseeing its people, operations, customers, and business results. The role leads administrative, sales, and technical staff; manages daily laboratory operations; and is accountable for the division’s financial performance, including budgets, pricing, gross profit, and growth. The manager reports to the COO and works with executive, quality, technical, and support teams to ensure work is performed safely, on time, in accordance with ISO 17025 quality standards, and to customers’ satisfaction. The position calls for a proven leader who can develop a strong team, make strategic business decisions, and attend to the operational details of running a laboratory. Responsibilities include directing work and balancing workloads, managing staff and financial resources, maintaining safety and compliance, protecting measurement quality, developing customer relationships, and driving continuous improvement.

Requirements

High school diploma or equivalent.
At least 3 years in a supervisory or management role, with demonstrated ability to lead, coach, and motivate teams.
Knowledge of ISO 17025 requirements for testing and calibration laboratories and of quality control standards.
Financial and business acumen, including budgeting, forecasting, pricing, and strategic planning.
Experience with enterprise software in a complex organization and supplier relationship management.
Knowledge of core human resources practices, including hiring, training, and performance management.
Excellent communication, conflict resolution, and customer service skills.
Ability to lift up to 50 pounds and work in office and laboratory settings.

Nice To Haves

Bachelor’s or associate’s degree, or military training, in measurement science, calibration, or a related field such as electronics, temperature, or physical/dimensional measurement.

Responsibilities

Direct daily laboratory operations, projects, and services; plan and delegate work; and use production reporting to balance workloads and meet schedules and customer expectations.
Manage budgets, forecasts, spending, inventory, and pricing within corporate guidelines, using financial and sales data to grow revenue and gross profit.
Recruit, train, schedule, and evaluate staff; establish goals and performance standards; and foster a culture of trust, respect, and accountability.
Oversee safety training and compliance with company policies and standards, including ISO 17025, NAIL, OSHA, NFPA 70E, ASME, ANSI, ASTM, and IEEE.
Maintain housekeeping and laboratory environmental conditions that support accurate and reliable measurement results.
Build customer relationships, promptly resolve complaints, and review complaint trends to identify where the team needs support.
Implement departmental goals, policies, and procedures in coordination with corporate leadership.
Lead team huddles and meetings, participate in executive meetings, and champion continuous improvement.