Area Manager - Mattoon Area

Innovative Staff Solutions, Inc.•Mattoon, IL

19h•Onsite

About The Position

Innovative Staff Solutions is a family-owned, full-service staffing company with over 30 years of experience, operating more than 20 locations across Illinois, Indiana, Kentucky, Wisconsin, and Missouri. They pride themselves on delivering 5-star customer service and building successful partnerships with clients to fulfill staffing needs and open opportunities for candidates. The company is deeply committed to giving back to the communities they serve through charitable donations. They are seeking a dynamic, full-time Area Manager to join their internal team in Mattoon, IL, covering Mattoon and Effingham locations. This role is crucial for connecting talented candidates with clients. The ideal candidate will have impeccable customer service and communication skills, a positive attitude, and a passion for working in a progressive, people-centric environment. The company offers a collaborative environment, opportunities for community impact, recognition, and structured training and continuous professional development.

Requirements

4-year degree or equivalent experience.
Mandatory travel to locations and clients within an hour travel time around Mattoon, IL (no overnight stays).
At least 4 years of customer service experience.
Proficiency in Microsoft Office products.
Professional appearance and demeanor.
Detail-oriented, organized, and able to work efficiently despite interruptions.
Proven track record of being in a leadership position.
Strong communication skills both written and verbal.
Dependable and flexible, with the ability to work Monday-Friday 8am – 5pm and over time as needed to meet deadlines.

Responsibilities

Recruit, interview, and train internal staff for any openings on your team.
Travel to ISS locations to cover absences within internal staff.
Financial management of branch operations such as payroll, invoice, and collections on accounts.
Recruit, interview, and process candidates for job openings to ensure client needs are met.
Follow all hiring steps precisely to make quality hiring decisions.
Maintain a robust network of qualified candidate through detailed documentation and follow up.
Travel to current and potential client locations for business relationship development.
Collaborate with clients to meet their business needs and effectively manage the employees assigned to their locations.
Engage with clients via phone, email, and in person to build and foster business and relationship development.
Lead with excellence by conducting regular staff performance reviews and meetings.
Swiftly addressing customer and employee satisfaction concerns to maintain a positive environment.
Process new hire paperwork, drug screens, and maintain all employment related legal compliance relevant to Worker’s Compensation, Unemployment, and more.