Division Director - HOA Community Management - Team/Client Director
About The Position
The Division Director oversees business operations and sales for Spectrum Association Management’s San Antonio, Corpus Christi, and Midland/Odessa markets. The role supports approximately 45 employees, including three Client Relations Managers, and ensures local property associations receive deadline-driven service while maintaining the company’s standards for workplace culture. This highly autonomous leadership position combines customer operations, technical sales, people management, mentoring, and strategic planning. Approximately 40% of the role is focused on client relationships and division growth, 40% on staff and team development, and 20% on projects, change management, learning and development, and company activities. The Division Director reports to the Vice President of Client Relations. Occasional minor travel and evening client meetings are expected. Spectrum Association Management describes itself as a homeowner’s association management company headquartered in San Antonio, with offices across Texas and Arizona. The company emphasizes employee support, a collaborative culture, and community involvement.
Requirements
- Degree from an accredited university.
- At least 15 years of employment experience, including at least 8 years developing staff.
- Prior experience managing teams with more than 25 salaried professional employees.
- Detailed hands-on experience with operations, service delivery, financials, HR, relationship building, growth, team motivation, and engagement.
- Strong problem-solving and decision-making skills, including the ability to explain decisions effectively to clients.
- Team leadership and employee development abilities, including motivating a team.
- Strong analytical and organizational skills.
- Strong customer service skills.
- Self-motivation and the ability to set and maintain a fast pace.
- Willingness to travel occasionally and attend evening client meetings.
Nice To Haves
- Prior experience in the HOA industry.
Responsibilities
- Oversee division business operations and sales across the San Antonio, Corpus Christi, and Midland/Odessa markets.
- Build and maintain strong relationships with a large portfolio of customers.
- Support sales and growth of the division through client relations and relationship building.
- Ensure optimized and consistent operations of a complex service product.
- Develop and support employees, including conducting monthly one-on-one meetings, preparing development plans, and holding accountability conversations.
- Uphold the company-wide commitment to provide amazing same-day customer service.
- Contribute to projects, change management implementation, learning and development, and company activities.
- Perform other duties as assigned by the executive team.
Benefits
- Five weeks of PTO.
- Eleven paid holidays annually.
- 40 paid hours per year for community service activities.
- Internal Learning and Development Management System.
- Medical, dental, vision, short- and long-term disability, life and AD&D insurance.
- 401(k) program.
- Free in-house medical clinic in the San Antonio office, with virtual appointments for other offices.
- Discretionary annual bonus.
- Work/life balance.
- Mentors, subject-specific experts, a training department, and executive support.
- Dedicated team environment and a friendly, welcoming culture with team and office activities.
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What This Job Offers
Job Type
Full-time
Career Level
Director
