Onsite Community Manager (HOA Management)

CAMS (Community Association Management Services)•Raleigh, NC

3d•$80,000 - $85,000•Onsite

About The Position

CAMS is seeking an On-site Community Manager to support three active adult (55+) communities in the Raleigh, North Carolina area. The position splits time among the three associations, with the manager rotating between communities and working on-site at a different location each day. The Community Manager builds relationships with HOA boards of directors and provides guidance and management oversight for their associations. A team of specialists supports general membership needs, allowing the manager to focus on larger projects and service delivery. The role oversees HOA operations, budgets and financial reporting, staff, vendors, committees, homeowner requests, and short- and long-term community goals.

Requirements

Formal education or professional work experience in Community Management or a related field.
Demonstrated commitment to quality customer service.
Ability to quickly learn new technology.
Outstanding written and oral communication skills.
Excellent time management skills.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Ability to adapt to varying tasks.
Detail-oriented.
Ability to create and maintain a budget.
Ability to review and analyze financial reports.

Nice To Haves

Bachelor's degree preferred.
CAI designations strongly preferred: CMCA, AMS, or PCAM.

Responsibilities

Maintain communication with the HOA boards of directors and homeowners of three associations.
Supervise on-site Lifestyle Directors, facilities staff, maintenance staff, and administrative staff where applicable.
Schedule and prepare for regular board meetings.
Respond to homeowner needs in a timely manner.
Prepare and present the annual budget to the board of directors.
Analyze monthly financial reports and create variance reports for the board of directors.
Create monthly management reports.
Contact and coordinate vendors for community maintenance and special projects.
Oversee daily operations of the HOAs.
Attend regular meetings with the management firm.
Manage short- and long-term HOA objectives and goals.
Develop and recommend the annual operating budget and mid-year forecast with assistance from on-site HOA committees.
Recommend third-party service providers and contractors and manage their activity.
Recommend aesthetic, maintenance, and safety improvements to the community monthly.
Attend and contribute to applicable committee meetings, including Finance, Infrastructure, Landscaping, Marine, and Security, and use committee resources to formulate and execute strategy.
Supervise the on-site work order process.
Work with third-party professionals, including engineers, legal firms, insurance firms, construction management firms, and marketing firms, to accomplish their objectives.
Recommend and ensure consistent execution of emergency and storm management activity.
Perform other assigned job functions, including personal management of on-site staff.