Community Manager - HOA Property Management - Plano

SpectrumAM•Plano, TX

7d•Hybrid

About The Position

The Community Manager serves as the face of Spectrum Association Management and acts as a liaison among HOA boards of directors, homeowners, and vendors. The role manages a portfolio of associations and requires ownership of tasks and projects, a customer-service focus, vendor relationship management, and a positive attitude. No prior HOA experience is required; the company provides an initial year of training, an in-house learning academy, and a mentor. The posting states that employees can become industry experts in three years. For the first year, the position works from the local Plano office for training and team acclimation. After that, the employee may transition to a hybrid arrangement as determined by their manager and business requirements. The Community Manager must be able to commute to the local office for collaboration, onsite functions, or mandatory events and must be available for after-hours emergencies and evening meetings. The listed annual salary is $57,500, with reviews and opportunities for performance increases every six months.

Requirements

Approximately 8 or more years of solid professional work experience; the posting also describes the target background as 8 to 10 years of professional experience in roles requiring proactive effort and decisions.
Customer-centric, positive attitude; ownership of tasks; teamwork; coachability; accountability; strong organization; and ability to multitask.
Ability to attend or run evening meetings, usually 30–40 per year.
High-level organizational skills in a fast-paced environment.
Experience and knowledge of Office software such as Word, Excel, and PowerPoint.
Ability to learn other business computer systems.
Strong customer-friendly and informative communication skills.
Some experience and knowledge of financial statements and budgets.
Comfort with public speaking in small and large meetings.
Strong conflict-management skills, including in stressful situations.
Experience gathering bids for large projects and managing those projects.
Ability to commute to the Plano office for the first-year training phase and for collaboration, onsite functions, or mandatory events.
Availability for after-hours emergencies.

Nice To Haves

Helpful experience or skills in customer service, administration, communication, negotiation, conflict resolution, insurance, budgets, financial matters, legal matters, and vendor management.
Background in retail, restaurants, hospitality, administrative roles, department management, office management, operations, or similar fields.

Responsibilities

Follow the Same Day Response Policy.
Engage with community board members and homeowners.
Manage daily, weekly, and monthly tasks for a portfolio of associations.
Plan and facilitate association board meetings and annual meetings.
Manage vendor relationships, including bidding and project management.
Consult with other departments to support communities.
Provide risk management, insurance, and litigation support.
Prepare budgets and manage association finances.
Be available for after-hours emergencies.
Attend or run evening meetings, usually 30–40 per year.
Complete additional tasks as necessary.

Benefits

Five weeks of paid time off.
40 paid hours per year for community service activities.
11 annual paid holidays.
Paid training and access to an internal learning and development management system.
Medical, dental, and vision benefits.
Short-term and long-term disability coverage.
Life and AD&D insurance.
401(k) program.
Free medical clinic at the San Antonio office, with virtual appointments for other offices.
Phone and mileage reimbursement.
Well-structured career track plan with a six-month review.
Salary reviews and performance increase opportunities every six months.
Potential transition to a hybrid work arrangement after the first year, as determined by the manager and business requirements.