Community Manager - HOA Property Management- Fort Worth

SpectrumAM•North Richland Hills, TX

8d•Hybrid

About The Position

Spectrum Association Management is hiring a Community Manager to serve as the face of the organization and liaison among homeowners’ association (HOA) boards, homeowners, and vendors. The role involves taking ownership of tasks and projects, delivering customer service, managing vendor relationships, and operating a portfolio of communities. Prior HOA experience is not required; the company provides an initial year of training, an in-house learning academy, and a Community Manager mentor. The posting describes the training as a foundation for becoming an industry expert within three years. The position is intended for professionals making a career change who have substantial experience in roles requiring initiative and decision-making. The company emphasizes a positive, customer-centric attitude, accountability, teamwork, coachability, organization, multitasking, career development, autonomy, and supportive relationships among colleagues. The first year requires working from the local office in North Richland Hills, Texas. After the first year, the employee may transition to a hybrid work plan as determined by the manager and according to the role and business needs. The employee must be able to commute to the office for collaboration, onsite functions, and mandatory events, and must be available for after-hours emergencies.

Requirements

Approximately 8 or more years of solid professional work experience in roles requiring proactive effort and decision-making.
Ability to attend or run evening meetings, usually 30–40 per year.
High-level organizational skills in a fast-paced environment.
Experience and knowledge of Microsoft Office software, including Word, Excel, and PowerPoint.
Ability to learn other business computer systems.
Strong, customer-friendly, informative communication skills.
Some experience and knowledge of financial statements and budgets.
Comfort with public speaking in small and large meetings.
Strong conflict-management skills, including in stressful situations.
Experience gathering bids for large projects and managing those projects.
Customer-centric positive attitude, ownership of tasks, teamwork, coachability, accountability, and strong multitasking skills.
Ability to commute to the local office for team collaboration, onsite functions, and mandatory events.

Nice To Haves

Skills in customer service, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, or vendor management.

Responsibilities

Follow the Same Day Response Policy.
Engage with association board members and homeowners.
Manage daily, weekly, and monthly tasks for a portfolio of associations.
Plan and facilitate association board meetings and annual meetings.
Manage vendor relationships, including bidding and project management.
Consult with other departments in support of assigned communities.
Provide risk management, insurance, and litigation support.
Prepare association budgets and manage association finances.
Be available for after-hours emergencies.
Complete additional tasks as necessary.

Benefits

Five weeks of paid time off.
40 paid hours per year for community service activities.
11 paid annual holidays.
Paid training and access to an internal learning and development management system.
Medical, dental, vision, short- and long-term disability, life and AD&D insurance, and a 401(k) program.
Access to an in-house free medical clinic in the San Antonio office, with virtual appointments for employees in other offices.
Phone and mileage reimbursement.
Structured career track plan with a six-month review.
Annual salary of $57,500 with reviews and performance-increase opportunities every six months.
Hybrid work option may be available after the first year, subject to manager determination and role and business requirements.
Work/life balance.