Community Manager - HOA Property Management - Plano

SpectrumAM•Plano, TX

6d•Hybrid

About The Position

Spectrum Association Management is hiring a Community Manager to serve as the liaison among homeowners’ association boards, homeowners, vendors, and the organization. The role manages a portfolio of associations and combines customer service, vendor management, project oversight, meeting facilitation, risk management, and financial administration. It requires ownership of tasks and projects, a positive attitude, and availability for after-hours emergencies and evening meetings. No prior HOA experience is required. The company provides an interactive, one-year training program through its in-house learning academy, along with a Community Manager Mentor and support from a community of managers. The posting describes the training as a foundation for a career in community management, with the goal of becoming an industry expert in three years. The first year is based at the local Plano office. After that, employees may be eligible to transition to a hybrid arrangement, as determined by their manager and subject to the role and business requirements. The position requires commuting to the office for team collaboration, onsite functions, or mandatory events. The annual salary is $57,500, with reviews and opportunities for performance increases every six months.

Requirements

Approximately 8 or more years of professional work experience in roles requiring proactive effort and decision-making; the posting also describes this as 8 to 10 years.
Customer-centric, positive attitude; ownership of tasks; teamwork; coachability; organization; accountability; and strong multitasking ability.
Ability to attend or run evening meetings.
High-level organizational skills in a fast-paced environment.
Experience and knowledge of office software such as Word, Excel, and PowerPoint.
Ability to learn other business computer systems.
Strong, customer-friendly and informative communication skills.
Some experience and knowledge of financial statements and budgets.
Comfort with public speaking in small and large meetings.
Conflict management skills for sometimes stressful situations.
Ability to commute to the Plano office for the first year of training and for team collaboration, onsite functions, or mandatory events.
Availability for after-hours emergencies.

Nice To Haves

Helpful background in customer service, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, or vendor management.
Experience in retail, restaurants, hospitality, administrative roles, department management, office management, operations, or related fields.

Responsibilities

Follow the Same Day Response Policy.
Engage with association board members and homeowners.
Manage daily, weekly, and monthly tasks for a portfolio of associations.
Plan and facilitate association board meetings and annual meetings.
Manage vendor relationships, including bidding and project management.
Consult with other departments in support of the communities.
Provide risk management, insurance, and litigation support.
Prepare association budgets and manage association finances.
Be available for after-hours emergencies.
Complete additional tasks as necessary.
Attend or run evening meetings, typically 30–40 per year.
Gather bids for large projects and manage those projects.

Benefits

Five weeks of paid time off.
40 paid hours per year for community service activities.
11 annual paid holidays.
Paid training and access to an internal Learning and Development Management System.
Medical, dental, and vision coverage.
Short- and long-term disability coverage.
Life and AD&D insurance.
401(k) program.
Free medical clinic at the San Antonio office, with virtual appointments for other offices.
Phone and mileage reimbursement.
Structured career track plan with a six-month review.
Annual salary of $57,500, with reviews and opportunities for performance increases every six months.
Potential hybrid work arrangement after the first year, as determined by the manager and subject to role and business requirements.