Onsite Community Manager (Pennbrooke HOA)

RealManage•Leesburg, GA

10d•$80,000 - $82,000•Onsite

About The Position

The Community Manager serves as the Chief Operating Officer of the Homeowner Association and has ultimate responsibility for its day-to-day operations and relationships among the Association, Board of Directors, members, guests, employees, community, government, and industry. The role requires strong leadership and communication skills, a commitment to outstanding guest and member service, business acumen, and excellent planning and organizational abilities. The manager cultivates relationships with governing entities and delivers services while maintaining effective, fiscally sound operations. The position is onsite at Pennbrooke Fairways, an active 55+ community in Leesburg, Florida. The community features golf courses, pools and spas, a fitness center, sports courts, fishing ponds, social and recreational spaces, and on-site amenities. The manager leads community operations, staff, financial planning and reporting, Board relations, compliance, vendor and contract oversight, and resident engagement. The role may also include other duties assigned to meet organizational needs. Reasonable accommodations may be made to enable qualified individuals to perform essential job functions.

Requirements

At least five years of Homeowner Association (HOA) management experience; onsite experience is required.
Experience managing an aging master association with neighborhood associations.
Florida LCAM certification is required.
Familiarity with HOA governing documents, regulations, and applicable laws is required.
HOA experience is required.
Associate’s degree or equivalent experience is required.
Strong leadership, supervisory, and team-development skills, including the ability to coach, mentor, and hold staff accountable.
Excellent interpersonal and customer service skills, including the ability to build relationships and maintain a positive community environment.
Strong written and verbal communication skills for professional correspondence, reporting, and resident interactions.
Ability to prioritize, plan, organize, and manage multiple responsibilities in a deadline-driven environment.
Strong attention to detail, problem-solving, and conflict-resolution skills, with sound judgment and discretion.
Financial acumen, including the ability to read, analyze, and manage budgets, financial statements, and reporting processes.
High integrity and professionalism, including the ability to handle confidential and sensitive information appropriately.
Proficiency with computers, Microsoft Office, and property management or database systems, and ability to adapt to new technologies.
Ability to stand and walk for extended periods; climb stairs or ladders; bend, stoop, kneel, crouch, or reach frequently.
Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier objects with assistance.
Manual dexterity to safely operate tools, equipment, and machinery.
Visual acuity to inspect equipment, read gauges, and perform detailed tasks.
Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
Ability to work in varying environmental conditions, including heat, cold, dust, noise, and outdoors.
Ability to wear and use appropriate personal protective equipment.
Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.

Nice To Haves

Professional certifications such as CMCA and AMS.
Master-planned community experience.
Bachelor’s degree; a degree in Business, Real Estate, or a related field is preferred.

Responsibilities

Conduct regular site inspections and implement inspection plans to maintain safety, courtesy, cleanliness, and operational efficiency; ensure identified issues are addressed.
Maintain a visible presence in the community and respond promptly to member inquiries, concerns, and feedback through multiple channels and within service timelines.
Build positive working relationships with residents, Board members, staff, and external partners.
Ensure compliance with governing documents, policies, and applicable statutes; oversee covenant enforcement, including violations, notices, hearings, and resolutions.
Develop and approve operational policies, procedures, methods, and regulations, and ensure implementation through documented standard operating procedures.
Direct team members, including hiring, training, scheduling, performance management, coaching, and accountability.
Serve as primary liaison to the Board of Directors; coordinate Board and Annual Meetings, prepare agendas and materials, and follow up on action items.
Lead annual operating, cash, and capital budget development; oversee budget tracking, invoice processing, and financial controls.
Prepare monthly financial reports for the Board and ensure timely, accurate operational and financial reporting.
Coordinate long-range and annual business plans, track execution, and provide progress updates to the Board.
Evaluate the effectiveness and impact of association policies, programs, and processes and recommend or implement improvements based on operational and financial performance.
Monitor service quality and member and guest satisfaction through staff accountability, inspections, and performance tracking.
Protect association assets and oversee insurance programs, reserve studies, contracts, and risk management activities.
Maintain ongoing dialogue with members through communications, community initiatives, and engagement efforts.
Coordinate strategic planning with the Board and ensure execution, tracking, and reporting of Board-directed initiatives.
Ensure compliance with purchasing policies and procedures, including vendor bidding, contract management, and required approvals.
Plan and approve operational programs, procedures, and regulations and ensure consistent implementation, documentation, and adherence to timelines.
Evaluate activities of committees reporting to the Community Manager, including architectural review boards and compliance committees.
Advise management staff on employee training, supervision, scheduling, coaching, performance feedback, and accountability.
Develop and maintain a management philosophy that promotes a collaborative, team-oriented work environment.
Maintain internal controls, including proper financial processes, documentation, approvals, and system records.
Oversee administrative operations, association records, databases, and required documentation in designated systems.
Oversee communication platforms and outreach, including newsletters, website content, and mass communications.
Assist with planning and executing community events and initiatives that support resident engagement.
Ensure correspondence, reports, and operational follow-ups are handled professionally and on time.

Benefits

Medical insurance; the company pays the premium for employee-only coverage on the HSA plan.
Dental insurance.
Vision insurance.
Life and disability insurance.
HSA for employees enrolled in the required high-deductible medical plan.
Health-related flexible spending account.
Dependent-care flexible spending account.
Education reimbursement for industry-related classes.
401(k) match after one year.
Employee Assistance Program (EAP).
Nine paid holidays and two floating holidays.