Division Director - HOA Community Management - Team/Client Director
About The Position
The Division Director oversees business operations and sales across Spectrum Association Management’s San Antonio, Corpus Christi, and Midland/Odessa markets. The role supports approximately 45 employees, including three Client Relations Managers, and leads the team in managing the deadline-driven needs of local property associations while maintaining a strong workplace culture. The position reports to the Vice President of Client Relations and requires highly autonomous, proactive performance. The Director’s time is expected to be divided approximately 40% among client relationships and sales growth, 40% among staff and team development, and 20% among projects, change management, learning and development, and company activities. The role calls for visible leadership, strategic thinking, strong problem-solving, and a successful record of building client relationships. Prior HOA experience is preferred but not required. Occasional minor travel and evening client meetings are expected.
Requirements
- Degree from an accredited university.
- At least 15 years of employment experience, including at least 8 years developing staff.
- Prior experience managing teams of more than 25 salaried professional employees.
- Detailed hands-on experience with operations, service delivery, financials, HR, relationship building, growth, team motivation, and engagement.
- Strong problem-solving skills, including confidence in decision-making and the ability to explain decisions effectively to clients.
- Team leadership and development abilities, including motivating a team.
- Strong analytical and organizational skills.
- Strong customer service skills.
- Self-motivation and the ability to set and maintain a fast pace.
- Occasional minor travel and evening client meetings are expected.
Nice To Haves
- Prior experience in the HOA industry.
Responsibilities
- Oversee business operations and sales in the San Antonio, Corpus Christi, and Midland/Odessa markets.
- Develop and maintain strong relationships with a large portfolio of customers.
- Support client relations, sales, and growth of the division.
- Ensure optimized and consistent operations of a complex service product.
- Develop staff and teams through monthly one-on-one meetings, development plans, mentoring, and accountability conversations.
- Uphold the company-wide commitment to provide same-day customer service.
- Participate in projects, change management implementation, learning and development, and company activities.
- Perform other duties as assigned by the executive team.
Benefits
- Five weeks of paid time off.
- Eleven paid holidays annually.
- 40 paid hours per year for community service activities.
- Internal Learning and Development Management System.
- Medical, dental, vision, short- and long-term disability, life and AD&D insurance, and a 401(k) program.
- Free in-house medical clinic at the San Antonio office, with virtual appointments for other offices.
- Discretionary annual bonus.
- Work/life balance.
- Mentors, subject-specific experts, a training department, and executive support for learning and success.
- Dedicated team environment and a friendly, welcoming culture with team and office activities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
