Area Manager - Client Relations - HOA Community Management

SpectrumAM • Fort Worth, TX

2d • Onsite

About The Position

The Client Relations Manager (also referred to as Area Manager) is an operational team leader who oversees a team of HOA Community Managers. The role provides direction to the department and guides the team to deliver service that meets or exceeds client expectations. Community Managers handle the day-to-day business and projects of a portfolio of HOA communities, including financials, vendors, public meetings, and administration.

The manager is responsible for superior front-line customer service, developing and supporting staff, resolving escalated homeowner challenges, and fostering a supportive culture focused on expertise, problem solving, proactive communication, and prompt responses. The role works closely with the Division Director on staff development, the customer portfolio, and division direction. Industry experience is not required; the company provides training and a learning system.

This is a salaried, exempt, full-time position requiring more than 40 hours per week. Office hours are Monday through Friday, 8 a.m. to 5 p.m., with some evening customer and board meetings, typically once or twice per week from 6 p.m. to 8 p.m. The position is based at the North Richland Hills, Texas office, with site drives to properties. The salary range is $65,000–$70,000, based on experience. The role offers professional growth in team leadership and development, presentation skills, negotiation, HR requirements, fiscal management, conflict resolution, planning, and legal requirements, with a career path toward director and senior leadership roles.

Requirements

• At least 6 years of solid leadership and management experience.
• Experience leading a team of ten or more employees for at least 6 years.
• Experience managing a demanding service product with deadlines and legal requirements.
• Bachelor's degree.
• Willingness to attend some evening meetings, typically once or twice per week from 6 p.m. to 8 p.m.
• Talent for team development and motivation.
• Competitive and quality-oriented approach, with strong attention to deadlines and accuracy.
• Commitment to customer service, proactive communication, and technical accuracy.
• Positive attitude and a servant-oriented approach to developing and supporting others.

Responsibilities

• Become the technical expert and specialist on Texas Property Code.
• Manage, lead, and develop a team of Community Managers and other staff to ensure consistent service delivery.
• Provide ongoing staff development, training, and coaching.
• Build relationships with Boards of Directors and resolve escalated homeowner challenges.
• Work with the Division Director on staff development, the customer portfolio, and division direction.
• Manage daily activities, assign Community Manager work, and review employee activities for completeness, accuracy, and effectiveness.
• Attend customer evening board meetings and drive to sites to learn the properties served.
• Deliver superior front-line customer service and foster a department culture focused on expertise, diligent problem solving, and returning customer calls and correspondence the same day.
• Contribute positively to the leadership team and support a collaborative, service-oriented culture.

Benefits

• Five weeks of paid time off.
• Forty paid hours per year for community service activities.
• Eleven paid annual holidays.
• Paid training and access to an internal Learning and Development Management System.
• Medical, dental, vision, short- and long-term disability, life and accidental death and dismemberment insurance, and a 401(k) program.
• Access to an in-house medical clinic in the San Antonio office and virtual appointments for other offices.
• Phone and mileage reimbursement.
• Structured career track plan with a six-month review.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior