Community Manager - HOA Property Management - Plano

SpectrumAM•Plano, TX

1d•Hybrid

About The Position

Spectrum Association Management is hiring a Community Manager to serve as the liaison among homeowners’ association (HOA) boards, homeowners, and vendors. The role involves managing a portfolio of associations, taking ownership of tasks and projects, providing strong customer service, and maintaining vendor relationships. Prior HOA experience is not required. The company provides an initial year of training, an in-house learning academy, and a mentor; it states that employees can become industry experts in three years. The position is based in the Plano office during the first year of training. After the first year, the employee may be considered for a hybrid arrangement at the manager’s discretion and subject to the role and business requirements. The Community Manager must be able to commute to the local office for collaboration, onsite functions, or mandatory events, and must be available for after-hours emergencies and evening meetings, typically 30–40 per year. The annual salary is $57,500, with reviews and performance-increase opportunities every six months.

Requirements

Approximately 8 or more years of professional work experience in roles requiring proactive effort and decisions; the posting also describes this as 8 to 10 years.
Positive, customer-centric attitude; ownership, teamwork, coachability, organization, accountability, and strong multitasking skills.
Ability to attend or run evening meetings, usually 30–40 per year.
High-level organizational skills in a fast-paced environment.
Experience and knowledge of Microsoft Office software, including Word, Excel, and PowerPoint, and ability to learn other business computer systems.
Strong, customer-friendly and informative communication skills.
Some experience and knowledge of financial statements and budgets.
Comfort with public speaking in small and large meetings.
Conflict-management skills, including in stressful situations.
Experience gathering bids for large projects and managing those projects.
Ability to commute to the Plano office for the first-year training phase and for collaboration, onsite functions, or mandatory events.

Nice To Haves

Helpful prior skills may include customer service, administration, communication, negotiation, conflict resolution, insurance, budgets, financial matters, legal matters, and vendor management.
Background in retail, restaurants, hospitality, administrative roles, department management, office management, or operations.

Responsibilities

Engage with HOA board members and homeowners.
Manage daily, weekly, and monthly tasks for a portfolio of associations.
Plan and facilitate association board meetings and annual meetings.
Manage vendor relations, including bidding and project management.
Consult with other departments in support of assigned communities.
Support risk management, insurance, and litigation matters.
Prepare association budgets and manage association finances.
Follow the company’s Same Day Response Policy.
Be available for after-hours emergencies.
Complete additional tasks as necessary.

Benefits

Five weeks of paid time off.
40 paid hours per year for community service activities.
11 annual paid holidays.
Paid training and access to an internal learning and development management system.
Medical, dental, and vision benefits.
Short- and long-term disability coverage.
Life and accidental death and dismemberment insurance.
401(k) program.
Free medical clinic at the San Antonio office, with virtual appointments for employees at other offices.
Phone and mileage reimbursement.
Structured career track plan with a six-month review.
Annual salary of $57,500, with reviews and performance-increase opportunities every six months.
Potential to transition to the Hybrid Empowerment Plan after the first year, as determined by the manager and subject to role and business requirements.