Community Manager - HOA Property Management- Fort Worth

SpectrumAM•Fort worth, TX

1d•Hybrid

About The Position

Spectrum Association Management is hiring a Community Manager to serve as the face of the organization and the liaison among HOA boards, homeowners, and vendors. The position is suited to professionals making a career change; prior HOA experience is not required. The company provides an initial year of training, an in-house learning academy, and a Community Manager mentor. The posting says employees can become industry experts within three years. Community Managers take ownership of tasks and projects, champion customer service, manage vendor relationships, and oversee a portfolio of communities. The role calls for a positive, customer-centric, organized, accountable, coachable team player who can handle competing priorities and stressful situations. The training phase takes place at the local office for the first year. After that, employees may transition to a hybrid arrangement at the manager’s discretion and based on role and business needs. The position requires commuting to the local office for collaboration, onsite functions, or mandatory events, and availability for after-hours emergencies and evening meetings.

Requirements

Approximately 8 to 10 years of professional work experience; the posting also describes this as approximately ten (8+) years.
Experience in roles requiring proactive effort and decision-making.
Ability to attend or run evening meetings.
High-level organizational skills in a fast-paced environment.
Experience and knowledge of office software such as Word, Excel, and PowerPoint.
Ability to learn other business computer systems.
Strong, customer-friendly and informative communication skills.
Some experience and knowledge of financial statements and budgets.
Comfort with public speaking in small and large meetings.
Strong conflict-management skills, including in stressful situations.
Experience gathering bids for large projects and managing those projects.
Customer-centric positive attitude, ownership of tasks, teamwork, coachability, accountability, and strong multitasking ability.
Ability to commute to the local office for team collaboration, onsite functions, or mandatory events.

Nice To Haves

Prior experience or developed skills in customer service, administration, communication, negotiation, conflict resolution, insurance, budgets, financial matters, legal matters, or vendor management; prior HOA experience is not required.

Responsibilities

Respond to community matters in accordance with the company’s Same Day Response Policy.
Engage with HOA board members and homeowners.
Manage daily, weekly, and monthly tasks for a portfolio of associations.
Plan and facilitate association board meetings and annual meetings.
Attend or run evening meetings, typically 30–40 per year.
Manage vendor relationships, including gathering bids and overseeing projects.
Consult with other departments in support of assigned communities.
Support risk management, insurance, and litigation matters.
Prepare association budgets and manage association finances.
Be available for after-hours emergencies.
Complete additional tasks as needed.

Benefits

Five weeks of paid time off.
40 paid hours per year for community service activities.
11 annual paid holidays.
Paid training and access to an internal learning and development management system.
Medical, dental, and vision coverage.
Short-term and long-term disability coverage.
Life and AD&D insurance.
401(k) program.
Free medical clinic at the San Antonio office, with virtual appointments for other offices.
Phone and mileage reimbursement.
Structured career track plan with a six-month review.
Annual salary of $57,500, with reviews and performance-increase opportunities every six months.
Potential transition to a hybrid work arrangement after the first year, subject to manager determination and role and business requirements.