District Service Manager

ImageFIRST Healthcare Laundry Specialists•Los Angeles, CA

18h•$85,000 - $95,000

About The Position

The District Service Manager manages, directs, and develops customer relations and service management. The role oversees multiple service routes and manages growth opportunities within them. Responsibilities include developing service personnel, supporting route and administrative teams, ensuring reliable route execution and service quality, growing customer business, maintaining compliance and accurate reporting, and managing company truck maintenance. The position may occasionally cover delivery routes when regular drivers are absent, so the manager must meet DOT eligibility requirements and be comfortable operating company vehicles.

Requirements

Bachelor’s degree or equivalent managerial experience.
At least 4 years of route management experience.
Clean driving record and strong ethical standards.
Valid driver’s license at the time of hire.
Valid DOT medical certification, or ability to obtain one within a designated timeframe.
Meet DOT eligibility requirements and be comfortable operating company vehicles as needed.
Exceptional customer service, communication, and leadership skills.
Ability to analyze sales opportunities and assess customer needs.
Experience developing route structures for new and expanding accounts.
Strong organizational, problem-solving, and conflict-management abilities.
Proficiency in interpreting reports and performance metrics.
High energy, ability to multitask, and ability to work independently.
Ability to manage a route environment and train new hires.
Ability to lift at least 25 pounds and handle moderate traffic scenarios.
Strong time management and a results-oriented service mentality.
Ability to maintain a positive attitude in diverse and challenging situations.

Responsibilities

Hire, train, develop, and coach service personnel.
Promote a culture aligned with company goals, values, safety, and empowerment.
Support route, sales, and administrative personnel.
Oversee daily execution of service routes and customer interactions.
Manage route logistics, including account routing and merchandise control.
Monitor and coach route performance through daily check-ins.
Ensure compliance with service and quality standards.
Maintain and grow recurring revenue streams.
Execute business plans for renewing, expanding, and developing route business.
Ensure quarterly customer contacts and audits are completed.
Identify and implement account improvements with new products and services.
Ensure training and certification in all compliance areas.
Manage daily account functions, including audits, scrub counts, and reconciliations.
Oversee invoice accuracy, reconciliation, and reporting.
Maintain adherence to policies, guidelines, and external compliance standards.
Schedule and manage routine maintenance on company trucks.
Maintain truck maintenance logs and ensure operational readiness.
Occasionally cover delivery routes when regular drivers are absent.