District Pro and Services Support Manager

Lowe's Companies, Inc.•Cordova, TN

About The Position

The District Pro and Services Support Manager supports Pro and Installed Sales performance across an assigned district. The role conducts store visits to assess the Pro and DIFM customer experience, identify gaps, develop action plans, and follow up on implementation. It works with Store Leadership to address training and talent needs, improve selling behaviors, and execute in-store strategies that support sales, service, and customer satisfaction. The position is responsible for district install programs and their sales, margin, close-rate, and profitability goals. It also serves as a point of contact for District and Store Leadership, facilitates associate training, shares feedback and best practices with VP and SSC leaders, and monitors industry standards and trends to inform priorities and field activities.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
Bachelor’s degree, or equivalent years of experience in lieu of the education requirement, if applicable.
The posting lists 4 years of management experience in retail store operations, leadership experience with direct-report responsibility, and experience working closely with senior leadership (VP and above).
The posting also lists 2 years of management experience in retail store operations, leadership experience with direct-report responsibility, and experience working closely with senior leadership (VP and above).

Responsibilities

Conduct store visits focused on the Pro and DIFM customer experience, develop action plans to address gaps, and follow up on implementation.
Support Pro and Installed Sales performance by using data analysis and store and customer feedback to identify training and talent gaps.
Partner with Store Leadership to develop action plans, role-play selling behaviors with employees, and provide feedback and specific performance-improvement plans.
Ensure consistent execution of in-store strategies that optimize sales, service, and customer satisfaction across the assigned area.
Manage install programs within the assigned district to achieve sales, margin, close-rate, and profitability goals.
Serve as a point of contact for District and Store Leadership to support a consistent Pro and DIFM experience across stores in the assigned area.
Facilitate training workshops for store associates on applicable new or existing Pro and Services initiatives.
Provide VP and SSC leaders with feedback and best practices on sales-process quality and customer escalations outside provider or product matters.
Stay knowledgeable about industry standards and trends to help set priorities, execute programs, and determine action plans.
Stay knowledgeable about industry standards and SSC programs to help set priorities, build programs, and determine field activities.