District Pharmacy Supervisor

Walgreens • Augusta, GA

1d

About The Position

The District Pharmacy Supervisor oversees retail pharmacy operations within an assigned district, ensuring compliance with applicable laws, regulations, agreements, and company policies, as well as high-quality, patient-centered care. The role is accountable for pharmacy performance, clinical quality, patient experience, profitability, growth, expense and payroll management, and pharmacy talent development. It directly supervises Pharmacy Managers and Pharmacy Schedulers and partners with senior pharmacy leadership and district management to drive execution across the assigned geography.

The supervisor serves as the district’s clinical expert and a standard-setter for pharmacy practice. The role supports patient safety and adherence, addresses escalated operational and clinical issues, develops improvement plans, and leads the recruitment, development, retention, and performance of pharmacy team members. It also communicates company and regional initiatives to managers and team members and supports training and personal development.

Requirements

• Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
• Three years of retail pharmacy management experience.
• Current pharmacist licensure in the states within the assigned geography, or willingness and ability to obtain state licensure within six months of the position start date.
• Willingness to obtain Immunization Certification within six months of the hire date.
• Valid driver’s license.
• Willingness to work a flexible schedule, including extended days, evenings, and weekends.
• Willingness to travel up to or at least 80% of the time for business purposes, within and outside the state.

Responsibilities

• Supervise retail pharmacy operations across the assigned district and ensure compliance with laws, regulations, agreements, company policies, and applicable employment laws.
• Drive high-quality, patient-centered care, clinical quality, patient safety, adherence, and a positive patient experience.
• Manage district pharmacy performance, profitability, growth, cost control, payroll, and expenses.
• Directly supervise Pharmacy Managers and Pharmacy Schedulers and coach them to improve execution and performance.
• Resolve escalated pharmacy communications and appropriate patient complaints, and guide responses to customers’ special needs.
• Review STARS reports and work with pharmacy teams on quality improvement plans.
• Manage the first and second steps of the STEPS approach for escalated clinical quality issues and engage Pharmacy Managers on clinical matters.
• Review district financials and KPIs with the District Manager, develop action plans, and conduct business forecasting and analysis for planning sessions where permitted by law.
• Partner with the Regional Vice President, Sr. District Pharmacy Supervisor, and District Manager to develop pharmacy improvement plans.
• Support the Pharmacy Talent Acquisition Partner in maintaining relationships with local schools, colleges, and professional organizations.
• Own the Pharmacy Manager talent strategy and pipeline, including recruitment, identifying and coaching high-potential managers, and managing Pharmacy Manager Performance Improvement Plans.
• Lead pharmacy engagement and hold regular touchpoints and development conversations with Pharmacy Managers and Pharmacy Schedulers.
• Provide monthly quality and compliance summaries to the Sr. District Pharmacy Supervisor and ensure clinical quality events are addressed through coaching, training, and resolution.
• Manage pharmacist scheduling, payroll, and cost control.
• Participate in and support training; pursue self-development by monitoring performance, building knowledge, and sharing best practices.
• Champion a culture of compliance and patient safety.
• Cascade information from conference calls, regional meetings, the Support Center, and corporate initiatives to District Managers, Store Managers, Pharmacy Managers, and team members.
• Communicate regularly with managers and team members through individual discussions, group meetings, and written communications.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager