District Pharmacy Supervisor

Walgreens • Biddeford, ME

2d

About The Position

The District Pharmacy Supervisor oversees retail pharmacy operations across an assigned district, ensuring compliance with applicable laws, regulations, agreements, and company policies. The role promotes high-quality, patient-centered care, patient safety, and adherence while driving pharmacy performance, profitability, and growth through analysis, planning, and implementation of initiatives. The supervisor is accountable for cost control, including payroll and expenses, and directly supervises Pharmacy Managers and Pharmacy Schedulers.

The position serves as the district’s pharmacy practice and clinical expert. It supports Pharmacy Managers on clinical matters, resolves escalated pharmacy communications and appropriate patient complaints, reviews quality reports, and leads quality improvement and compliance efforts. The supervisor works with district and regional leadership on financial and performance plans, pharmacy improvement initiatives, talent acquisition and development, and overall patient experience.

The role also leads the Pharmacy Manager talent pipeline, including recruitment, coaching, development, retention, and performance management. It communicates company and regional initiatives to managers and teams, maintains regular development touchpoints, participates in training, and pursues ongoing professional development. The position requires a pharmacy degree, three years of retail pharmacy management experience, pharmacist licensure in the assigned states (or the ability to obtain it within six months), immunization certification (or willingness to obtain it within six months), a valid driver’s license, schedule flexibility, and substantial business travel.

Requirements

• Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
• Three years of retail pharmacy management experience.
• Current pharmacist licensure in the states within the assigned geography, or willingness and ability to obtain state licensure within six months of the position start date.
• Willingness to obtain Immunization Certification within six months of the hire date.
• Valid driver’s license.
• Willingness to work a flexible schedule, including extended days, evenings, and weekends.
• Willingness to travel up to/at least 80% of the time for business purposes, within and outside the state.

Responsibilities

• Supervise retail pharmacy operations in the assigned district and ensure compliance with applicable laws, regulations, agreements, and company policies.
• Promote high-quality, patient-centered care, patient safety, adherence, and consistent pharmacy performance.
• Drive pharmacy profitability and growth through review, analysis, action planning, and implementation of initiatives.
• Manage pharmacy costs, including payroll, pharmacist scheduling, and expenses.
• Directly supervise Pharmacy Managers and Pharmacy Schedulers and remain accountable for district pharmacy performance, clinical quality, and patient experience.
• Resolve escalated pharmacy communications and appropriate patient complaints.
• Review STARS reports and work with pharmacy teams on quality improvement plans.
• Manage the first and second steps of the STEPS approach for escalated clinical quality issues.
• Serve as the district clinical expert and engage directly with Pharmacy Managers on clinical matters.
• Use Pharmacy Manager feedback to improve district performance and store execution.
• Work with the District Manager to review financials and KPIs, create action plans, and conduct business forecasting and analysis for business planning sessions where permitted by law.
• Partner with the Regional Vice President, Sr. District Pharmacy Supervisor, and District Manager to develop pharmacy improvement plans.
• Support the Pharmacy Talent Acquisition Partner in managing relationships with local schools, colleges, and professional organizations.
• Own the Pharmacy Manager talent strategy and pipeline, including recruitment, identifying and coaching high-potential managers, and managing Pharmacy Manager Performance Improvement Plans.
• Guide responses to customer complaints and customers’ special needs to the best of the supervisor’s ability.
• Lead pharmacy engagement and coach and develop Pharmacy Managers to support execution of their responsibilities.
• Partner with the District Manager as the retail pharmacy expert, building pharmacy skills and acumen through guidance and feedback.
• Ensure compliance with corporate policies, applicable employment laws, and state and federal laws, regulations, and agreements, treating team members fairly.
• Provide monthly quality and compliance summaries to the Sr. District Pharmacy Supervisor and ensure clinical quality events are addressed through coaching, training, and resolution.
• Hold regular touchpoints and development conversations with Pharmacy Managers and Pharmacy Schedulers.
• Participate in training and support training efforts as needed.
• Pursue self-development by monitoring performance, setting high standards, building knowledge of retail, pharmacy, and management, and seeking and sharing best practices.
• Champion a culture of compliance and patient safety.
• Cascade information from conference calls, regional meetings, corporate initiatives, the Support Center, the Regional Vice President, and the Sr. District Pharmacy Supervisor to District Managers and Store or Pharmacy Managers.
• Communicate regularly with managers and team members through individual discussions, group meetings, and written communications.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager