District Pharmacy Supervisor

Walgreens•Biddeford, ME

3d•$160,000 - $210,000

About The Position

The District Pharmacy Supervisor oversees retail pharmacy operations across an assigned district, ensuring compliance with applicable laws, regulations, agreements, and company policies while promoting customer service and high-quality, patient-centered care. The role is accountable for pharmacy performance, clinical quality, patient safety, patient experience, profitability, growth, payroll, and expense management. It directly supervises Pharmacy Managers and Pharmacy Schedulers and leads the recruitment, development, retention, and performance of pharmacy team members. The supervisor serves as the district’s pharmacy practice and clinical expert, driving consistent performance and execution across assigned locations. The role partners with the Sr. District Pharmacy Supervisor, District Manager, Regional Vice President, and other colleagues on compliance, quality improvement, financial planning, talent strategy, and pharmacy improvement plans. It also communicates organizational initiatives and supports ongoing training, development, and a culture of compliance and patient safety.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Three years of retail pharmacy management experience.
Current pharmacist licensure in the states within the assigned geography, or willingness and ability to obtain state licensure within six months of the position start date.
Willingness to obtain Immunization Certification within six months of hire.
Valid driver’s license.
Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.
Willingness to travel up to or at least 80% of the time for business purposes, within and outside the state.

Responsibilities

Field and resolve pharmacy communications escalated from stores and resolve appropriate patient complaints.
Review STARS reports and work with pharmacy teams on quality improvement plans.
Manage the first and second steps of the STEPS approach for escalated clinical quality issues; serve as the district clinical expert and engage directly with Pharmacy Managers on clinical matters.
Manage assigned-district performance, using feedback from Pharmacy Managers to improve store performance and execution.
Work with the District Manager to review financials and KPIs, create action plans, and conduct business forecasting and analysis for business planning sessions where permitted by law.
Partner with the Regional Vice President, Sr. District Pharmacy Supervisor, and District Manager to develop pharmacy improvement plans.
Support the Pharmacy Talent Acquisition Partner in managing relationships with local schools, colleges, and professional organizations.
Own the pharmacy manager talent strategy and pipeline by executing recruitment strategy, identifying and coaching high-potential Pharmacy Managers, and managing their Performance Improvement Plans.
Ensure pharmacy customer complaints are resolved and provide guidance on responses to customers’ special needs to the best of their ability.
Drive pharmacy engagement and coach and develop Pharmacy Managers to support execution of pharmacy responsibilities.
Partner with the District Manager as the retail pharmacy expert to develop skills and pharmacy acumen through guidance and feedback.
Ensure compliance with corporate policies, state and federal laws, regulations, agreements, and applicable employment laws, and treat team members consistently fairly.
Provide monthly quality and compliance summaries to the Sr. District Pharmacy Supervisor and ensure clinical quality events are addressed through coaching, training, and resolution.
Hold regular touchpoints and development conversations with Pharmacy Managers and Pharmacy Schedulers.
Manage pharmacist scheduling, payroll, and costs.
Participate in training and support training efforts as needed.
Pursue self-development by monitoring performance, setting high standards, increasing relevant knowledge, and seeking and sharing best practices.
Champion a culture of compliance and patient safety.
Cascade information from conference calls, regional meetings, corporate initiatives, the Support Center, the Regional Vice President, and the Sr. District Pharmacy Supervisor to District Managers and Store Managers or Pharmacy Managers.
Communicate regularly with managers and team members through individual discussions, group meetings, and written communication to share information, solicit input, answer questions, and maintain open communication.