District Pharmacy Supervisor

Walgreens•Rockford, IL

About The Position

Responsible for supervising retail pharmacy operations within an assigned district and ensuring compliance with applicable laws, regulations, agreements, company policies, customer service standards, and quality patient-care requirements. The role drives high-quality, patient-centered care, pharmacy profitability and growth, cost control, and overall district pharmacy performance. It directly supervises Pharmacy Managers and Pharmacy Schedulers and is accountable for clinical quality, patient experience, pharmacy engagement, talent development, and compliance across assigned pharmacies. The supervisor serves as a clinical and operational leader, partnering with the Sr. District Pharmacy Supervisor, District Manager, Regional Vice President, and other pharmacy leaders to improve execution and patient safety. The position requires a Bachelor of Science in Pharmacy or Doctor of Pharmacy degree, three years of retail pharmacy management experience, pharmacist licensure in the states within the assigned geography (or the ability to obtain it within six months of the start date), and willingness to obtain Immunization Certification within six months of hire. A valid driver's license is required. The role involves a flexible schedule that may include extended days, evenings, and weekends, and travel up to or at least 80% of the time for business purposes, in-state and out-of-state. The salary range is referenced but not included in the supplied description; actual pay depends on geography, skills, education, experience, and other factors. The role remains open until filled.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Three years of retail pharmacy management experience.
Current pharmacist licensure in the states within the assigned geography, or willingness and ability to obtain state licensure within six months of the position start date.
Willingness to obtain Immunization Certification within six months of hire.
Valid driver's license.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to travel up to/at least 80% of the time for business purposes, within state and out of state.

Responsibilities

Supervise retail pharmacy operations across the assigned district and ensure compliance with laws, regulations, agreements, company policies, and applicable employment laws.
Drive patient-centered care, clinical quality, patient safety, adherence, customer service, pharmacy profitability, growth, and cost control.
Directly supervise Pharmacy Managers and Pharmacy Schedulers and manage district pharmacy performance, including clinical quality and patient experience.
Review STARS reports and work with pharmacy teams on quality improvement plans.
Manage the first and second steps of the STEPS approach for escalated clinical quality issues and serve as the district's clinical expert.
Resolve pharmacy communications escalated from stores and appropriate patient complaints; guide responses to customers' special needs.
Review district financials and KPIs with the District Manager, develop action plans, and conduct business forecasting and analysis for business-planning sessions where permitted by law.
Partner with the Regional Vice President, Sr. District Pharmacy Supervisor, and District Manager to develop pharmacy improvement plans.
Support the Pharmacy Talent Acquisition Partner in managing relationships with local schools, colleges, and professional organizations.
Own the Pharmacy Manager talent strategy and pipeline, including recruitment, identifying and coaching high-potential managers, and managing Pharmacy Manager Performance Improvement Plans.
Coach and develop Pharmacy Managers to support execution of pharmacy responsibilities and improve engagement and performance.
Partner with the District Manager as the retail pharmacy expert, providing guidance and feedback to build pharmacy skills and acumen.
Provide a monthly quality and compliance summary to the Sr. District Pharmacy Supervisor and ensure clinical-quality events are addressed through coaching, training, and resolution.
Hold regular touchpoints and development conversations with Pharmacy Managers and Pharmacy Schedulers.
Manage pharmacist scheduling, payroll, and pharmacy costs.
Participate in training and support training efforts as needed.
Pursue self-development by monitoring performance, setting high standards, increasing retail, pharmacy, and management knowledge, and seeking and sharing best practices.
Champion a culture of compliance and patient safety.
Cascade information from conference calls, regional meetings, corporate initiatives, the Support Center, Regional Vice President, and Sr. District Pharmacy Supervisor to relevant district and store leaders.
Communicate regularly with managers and team members through individual discussions, group meetings, and written communications to share information, solicit input, answer questions, and maintain open communication.