District Pharmacy Supervisor
About The Position
The District Pharmacy Supervisor oversees retail pharmacy operations across an assigned district, ensuring compliance with applicable laws, regulations, agreements, and company policies while promoting customer service and high-quality, patient-centered care. The role drives pharmacy profitability and growth through performance review, analysis, action planning, and implementation, and is accountable for cost control, including payroll and expenses. The supervisor directly oversees Pharmacy Managers and Pharmacy Schedulers and is accountable for district pharmacy performance, clinical quality, patient experience, talent recruitment and development, and team retention and performance. The role serves as a clinical and operational leader, owning compliance, patient safety, and adherence in partnership with the Sr. District Pharmacy Supervisor, District Manager, and Regional Vice President. The position works with pharmacy and district leaders to resolve escalated issues, improve quality and financial performance, develop pharmacy talent, manage scheduling and costs, and communicate corporate and regional information. The supervisor also participates in training, ongoing professional development, and efforts to strengthen a culture of compliance and patient safety.
Requirements
- Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
- At least 3 years of retail pharmacy management experience.
- Current pharmacist licensure in the states within the assigned geography, or willingness and ability to obtain state licensure within 6 months of the position start date.
- Willingness to obtain Immunization Certification within 6 months of hire.
- Valid driver's license.
- Willingness to work a flexible schedule, including extended days, evenings, and weekends.
- Willingness to travel up to or at least 80% of the time for business purposes, within and outside the state.
Responsibilities
- Supervise retail pharmacy operations and ensure compliance with laws, regulations, agreements, company policies, and applicable employment laws.
- Resolve pharmacy communications escalated from stores and appropriate patient complaints; guide responses to customers' special needs.
- Review STARS reports and work with pharmacy teams on quality improvement plans.
- Manage the first and second steps of the STEPS approach for escalated clinical quality issues and serve as the district's clinical expert.
- Manage district performance using Pharmacy Manager feedback and develop pharmacy improvement plans with district and regional leaders.
- Review district financials and KPIs with the District Manager, create action plans, and conduct business forecasting and analysis for business planning sessions where permitted by law.
- Support the Pharmacy Talent Acquisition Partner in maintaining relationships with local schools, colleges, and professional organizations.
- Own the Pharmacy Manager talent strategy and pipeline, including recruitment, identifying and coaching high-potential managers, and managing Pharmacy Manager Performance Improvement Plans.
- Coach and develop Pharmacy Managers to support pharmacy engagement and execution of pharmacy responsibilities.
- Partner with the District Manager as the retail pharmacy expert to develop pharmacy skills and acumen through guidance and feedback.
- Provide monthly quality and compliance summaries to the Sr. District Pharmacy Supervisor and ensure clinical quality events are addressed through coaching, training, and resolution.
- Hold regular touchpoints and development conversations with Pharmacy Managers and Pharmacy Schedulers.
- Manage pharmacist scheduling, payroll, and costs.
- Participate in training and support training efforts as needed.
- Pursue self-development by monitoring performance, setting high standards, building knowledge of retail, pharmacy, and management, and seeking and sharing best practices.
- Champion a culture of compliance and patient safety.
- Cascade information from conference calls, regional meetings, corporate initiatives, and the Support Center to relevant district and store leaders.
- Communicate regularly with managers and team members through individual discussions, group meetings, and written communications.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
