District Pharmacy Supervisor
About The Position
The District Pharmacy Supervisor oversees retail pharmacy operations within an assigned district, ensuring compliance with laws, regulations, agreements, and company policies while supporting customer service and high-quality, patient-centered care. The role drives pharmacy profitability and growth through analysis, planning, and implementation of initiatives, and manages cost control, including payroll and expenses. The supervisor directly oversees Pharmacy Managers and Pharmacy Schedulers and is accountable for district pharmacy performance, clinical quality, patient experience, and the pharmacy talent pipeline. The supervisor serves as the district’s clinical expert and a standard-setter for pharmacy practice, patient safety, compliance, and adherence. The role partners with the Sr. District Pharmacy Supervisor, District Manager, and Regional Vice President to improve execution, develop talent, and address pharmacy performance. Responsibilities also include coaching and developing pharmacy leaders, managing communications and escalations, supporting training, and promoting ongoing professional development.
Requirements
- Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
- Three years of retail pharmacy management experience.
- Current pharmacist licensure in the states within the assigned geography, or willingness and ability to obtain state licensure within six months of the position start date.
- Willingness to obtain Immunization Certification within six months of hire.
- Valid driver’s license.
- Willingness to work a flexible schedule, including extended days, evenings, and weekends.
- Willingness to travel up to or at least 80% of the time for business purposes, within state and out of state.
Responsibilities
- Oversee pharmacy operations and performance across the assigned district.
- Ensure compliance with applicable laws, regulations, agreements, company policies, and employment laws.
- Promote high-quality, patient-centered care, clinical quality, patient safety, and adherence.
- Review STARS reports and develop quality improvement plans with pharmacy teams.
- Manage the first and second steps of the STEPS approach for escalated clinical quality issues and serve as the district clinical expert.
- Resolve escalated pharmacy communications and appropriate patient complaints; guide responses to customers’ special needs.
- Review district financials and KPIs with the District Manager, develop action plans, and conduct forecasting and analysis for business planning where permitted by law.
- Partner with pharmacy leadership and district stakeholders to develop pharmacy improvement plans.
- Lead the pharmacy manager talent strategy, including recruitment, identifying and coaching high-potential managers, and managing Pharmacy Manager performance improvement plans.
- Support the Pharmacy Talent Acquisition Partner in managing relationships with local schools, colleges, and professional organizations.
- Coach and develop Pharmacy Managers to support engagement and execution of pharmacy responsibilities.
- Partner with the District Manager as a retail pharmacy expert to build pharmacy skills and acumen through guidance and feedback.
- Provide monthly quality and compliance summaries to the Sr. District Pharmacy Supervisor and ensure clinical quality events are addressed through coaching, training, and resolution.
- Hold regular touchpoints and development conversations with Pharmacy Managers and Pharmacy Schedulers.
- Manage pharmacist scheduling, payroll, and pharmacy costs.
- Participate in training and support training efforts as needed.
- Pursue self-development by monitoring performance, setting high standards, expanding relevant knowledge, and seeking and sharing best practices.
- Cascade information from conference calls, regional meetings, corporate initiatives, and the Support Center to relevant district and store leaders.
- Communicate regularly with managers and team members through one-on-one discussions, group meetings, and written communications.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
