District Pharmacy Supervisor

Walgreens•Rockford, IL

1d•$160,000 - $210,000

About The Position

Responsible for supervising retail pharmacy operations within an assigned district, ensuring compliance with applicable laws, regulations, agreements, and company policies, as well as customer service and quality patient care. The role promotes high-quality, patient-centered care across pharmacies in its scope and is accountable for pharmacy profitability and growth, cost control, pharmacy performance, clinical quality, and the overall patient experience. The District Pharmacy Supervisor directly supervises Pharmacy Managers and Pharmacy Schedulers and is accountable for the pharmacy talent pipeline, including recruitment, development, retention, and performance of Pharmacy Managers, Staff Pharmacists, technicians, and Pharmacy Schedulers. The role serves as a model for pharmacy practice and drives ongoing performance across the assigned geography. It owns compliance, patient safety, and adherence, partnering with the Sr. District Pharmacy Supervisor, District Manager, and Regional Vice President on execution. The position handles escalated pharmacy communications and patient complaints; reviews quality reports and leads improvement efforts; supports clinical quality issue resolution; and partners with district and regional leaders on financial reviews, KPIs, forecasting, planning, and pharmacy improvement plans. It also coaches and develops Pharmacy Managers, supports talent acquisition, oversees pharmacist scheduling, payroll, and cost management, and communicates corporate and regional information to managers and team members. The role participates in and supports training, pursues ongoing self-development, and champions compliance and patient safety. It requires a pharmacy degree, retail pharmacy management experience, applicable pharmacist licensure or the ability to obtain it, immunization certification or willingness to obtain it, a valid driver's license, schedule flexibility, and extensive business travel.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Three years of retail pharmacy management experience.
Current pharmacist licensure in the states within the assigned geography, or willingness and ability to obtain state licensure within six months of the position start date.
Willingness to obtain Immunization Certification within six months of hire.
Valid driver’s license.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to travel up to or at least 80% of the time for business purposes, within state and out of state.

Responsibilities

Supervise retail pharmacy operations within the assigned district and ensure compliance with laws, regulations, agreements, and company policies.
Promote high-quality, patient-centered care, clinical quality, patient safety, adherence, and a positive patient experience across district pharmacies.
Drive pharmacy profitability and growth through review, analysis, action planning, and implementation of initiatives; manage payroll and other expenses.
Directly supervise Pharmacy Managers and Pharmacy Schedulers and hold them accountable for pharmacy performance.
Handle escalated pharmacy communications and resolve appropriate patient complaints; guide responses to customers’ special needs.
Review STARS reports and work with pharmacy teams on quality improvement plans.
Manage the first and second steps of the STEPS approach for escalated clinical quality issues and serve as the district’s clinical expert.
Use Pharmacy Manager feedback to improve assigned-district performance and store execution.
Partner with the District Manager to review financials and KPIs, develop action plans, and conduct business forecasting and analysis for business planning sessions where permitted by law.
Partner with the Regional Vice President, Sr. District Pharmacy Supervisor, and District Manager to develop pharmacy improvement plans.
Support the Pharmacy Talent Acquisition Partner in relationships with local schools, colleges, and professional organizations.
Own the Pharmacy Manager talent strategy and pipeline, including recruitment, identifying and coaching high-potential managers, and managing their Performance Improvement Plans.
Coach and develop Pharmacy Managers and partner with the District Manager to build pharmacy skills and acumen.
Ensure fair treatment of team members and compliance with corporate policies, applicable employment laws, and state and federal requirements.
Provide monthly quality and compliance summaries to the Sr. District Pharmacy Supervisor and ensure clinical quality events are addressed through coaching, training, and resolution.
Conduct regular touchpoints and development conversations with Pharmacy Managers and Pharmacy Schedulers.
Manage pharmacist scheduling, payroll, and costs.
Participate in training and support training efforts as needed.
Monitor personal performance, pursue self-development, build knowledge of retail, pharmacy, and management, and seek and share best practices.
Cascade information from conference calls, regional meetings, corporate initiatives, and the Support Center to relevant managers.
Communicate regularly with managers and team members through individual discussions, group meetings, and written communications.
Travel for business within and outside the state, as required.