District Pharmacy Supervisor

Walgreens•Oakville, MO

7d•$160,000 - $210,000

About The Position

Responsible for supervising retail pharmacy operations within an assigned district. Ensures compliance with laws, regulations, agreements, company policies, customer service standards, and quality patient care. Drives patient-centered care, pharmacy profitability and growth, cost control, and overall pharmacy performance, clinical quality, and patient experience. Directly supervises Pharmacy Managers and Pharmacy Schedulers and is accountable for the pharmacy talent pipeline, including recruitment, development, retention, and performance of Pharmacy Managers, Staff Pharmacists, technicians, and Pharmacy Schedulers. Serves as the district’s pharmacy practice standard and owns compliance, patient safety, and adherence, partnering with the Sr. District Pharmacy Supervisor, District Manager, and Regional Vice President to drive execution. The role resolves escalated pharmacy communications and appropriate patient complaints; reviews quality reports and leads improvement plans; manages escalated clinical quality issues; and serves as the district clinical expert. It works with district leadership on financials, KPIs, forecasting, business planning, and pharmacy improvement plans. The position leads Pharmacy Manager talent strategy and development, oversees engagement, pharmacist scheduling, payroll, and cost management, and ensures compliance with applicable policies and laws. It also provides training support, pursues self-development, champions compliance and patient safety, and cascades information from corporate and regional leadership to district and store teams. The role requires a pharmacy degree, retail pharmacy management experience, and pharmacist licensure in the assigned states or the ability to obtain it within six months of the start date. The candidate must be willing to obtain immunization certification within six months, hold a valid driver’s license, work a flexible schedule that may include extended days, evenings, and weekends, and travel at least 80% of the time for business purposes.

Requirements

BS in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
3 years of retail pharmacy management experience.
Current pharmacist licensure in the states within the assigned geography, or willingness and ability to obtain state licensure within 6 months of the position start date.
Willingness to obtain Immunization Certification within 6 months of hire.
Valid driver’s license.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to travel at least 80% of the time for business purposes, within state and out of state.

Responsibilities

Supervise retail pharmacy operations within the assigned district and ensure compliance with applicable laws, regulations, agreements, company policies, customer service standards, and quality patient care.
Drive patient-centered care, pharmacy profitability and growth, cost control, pharmacy performance, clinical quality, and the overall patient experience.
Directly supervise Pharmacy Managers and Pharmacy Schedulers and lead the pharmacy talent pipeline, including recruitment, development, retention, and performance of pharmacy personnel.
Resolve pharmacy communications escalated from stores and appropriate patient complaints; guide responses to customers’ special needs.
Review STARS reports and work with pharmacy teams on quality improvement plans.
Manage the first and second steps of the STEPS approach for escalated clinical quality issues and serve as the district clinical expert.
Use feedback from Pharmacy Managers to manage district performance and improve store execution.
Work with the District Manager to review district financials and KPIs, create action plans, conduct forecasting and analysis, and support business planning sessions where permitted by law.
Partner with the Regional Vice President, Sr. District Pharmacy Supervisor, and District Manager to develop pharmacy improvement plans.
Support the Pharmacy Talent Acquisition Partner in relationships with local schools, colleges, and professional organizations.
Own the Pharmacy Manager talent strategy and pipeline, execute recruitment strategy, identify and coach high-potential Pharmacy Managers, and manage Pharmacy Manager Performance Improvement Plans.
Coach and develop Pharmacy Managers to support execution of pharmacy responsibilities and overall pharmacy engagement.
Partner with the District Manager as the retail pharmacy expert to develop skills and pharmacy acumen through guidance and feedback.
Ensure compliance with corporate policies, state and federal laws, regulations, agreements, and applicable employment laws, while treating team members fairly.
Provide a monthly quality and compliance summary to the Sr. District Pharmacy Supervisor and ensure clinical quality event compliance through coaching, training, and resolution.
Hold regular touchpoints and development conversations with Pharmacy Managers and Pharmacy Schedulers.
Manage pharmacist scheduling, payroll, and costs.
Participate in training and support training efforts as needed.
Monitor personal performance, set high standards, develop knowledge of retail, pharmacy, and management, and seek and share best practices.
Champion a culture of compliance and patient safety.
Cascade information from conference calls, regional meetings, corporate initiatives, the Support Center, and leadership to District Managers, Store Managers, and Pharmacy Managers.
Communicate regularly with managers and team members through one-on-one discussions, group meetings, and written communications; keep them informed, solicit input, answer questions, and support open communication.