District Pharmacy Supervisor
About The Position
The District Pharmacy Supervisor oversees retail pharmacy operations across an assigned district, ensuring compliance with applicable laws, regulations, agreements, and company policies while promoting customer service and high-quality, patient-centered care. The role drives pharmacy profitability and growth through performance review, analysis, action planning, and implementation of initiatives, and manages costs including payroll and expenses. The supervisor directly oversees Pharmacy Managers and Pharmacy Schedulers and is accountable for district pharmacy performance, clinical quality, patient experience, compliance, and patient safety. The role leads pharmacy talent recruitment, development, retention, and performance; coaches Pharmacy Managers; supports clinical quality improvement; manages escalated communications and appropriate patient complaints; and partners with district and regional leaders to improve pharmacy operations. The position also supports training and professional development, champions compliance and patient safety, and communicates corporate, regional, and operational information to managers and team members. It requires flexible scheduling, including extended days, evenings, and weekends, and substantial business travel.
Requirements
- Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
- Three years of retail pharmacy management experience.
- Current pharmacist licensure in the states within the assigned geography, or willingness and ability to obtain state licensure within six months of the position start date.
- Willingness to obtain Immunization Certification within six months of hire.
- Valid driver’s license.
- Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.
- Willingness to travel up to or at least 80% of the time for business purposes, within state and out of state.
Responsibilities
- Supervise retail pharmacy operations within the assigned district and ensure compliance with laws, regulations, agreements, company policies, and applicable employment laws.
- Promote high-quality, patient-centered care, patient safety, clinical quality, and a positive patient experience across assigned pharmacies.
- Drive pharmacy profitability and growth through reviews, analysis, action plans, and implementation of initiatives.
- Manage pharmacy costs, including pharmacist scheduling, payroll, and expenses.
- Directly supervise Pharmacy Managers and Pharmacy Schedulers and remain accountable for pharmacy performance.
- Resolve escalated pharmacy communications and appropriate patient complaints, and guide responses to customers’ special needs.
- Review STARS reports and work with pharmacy teams on quality improvement plans.
- Manage the first and second steps of the STEPS approach for escalated clinical quality issues and serve as the district’s clinical expert.
- Use feedback from Pharmacy Managers to improve district performance and store execution.
- Partner with the District Manager to review financials and KPIs, develop action plans, conduct business forecasting and analysis, and prepare for business planning sessions where permitted by law.
- Partner with the Regional Vice President, Sr. District Pharmacy Supervisor, and District Manager to develop pharmacy improvement plans.
- Support the Pharmacy Talent Acquisition Partner in managing relationships with local schools, colleges, and professional organizations.
- Own the Pharmacy Manager talent strategy and pipeline, including recruitment, identification and coaching of high-potential managers, and management of Pharmacy Manager Performance Improvement Plans.
- Coach and develop Pharmacy Managers to support execution of pharmacy responsibilities and improve pharmacy engagement.
- Partner with the District Manager as the retail pharmacy expert, providing guidance and feedback to build pharmacy skills and acumen.
- Provide monthly quality and compliance summaries to the Sr. District Pharmacy Supervisor and ensure clinical quality events are addressed through coaching, training, and resolution.
- Hold regular touchpoints and development conversations with Pharmacy Managers and Pharmacy Schedulers.
- Participate in training and support training efforts as needed.
- Pursue self-development by monitoring performance, setting high standards, expanding knowledge of retail, pharmacy, and management, and seeking and sharing best practices.
- Cascade information from conference calls, regional meetings, corporate initiatives, and the Support Center to relevant district and store leaders.
- Communicate regularly with managers and team members through one-on-one discussions, group meetings, and written communications.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
