District Pharmacy Supervisor

Walgreens•Albuquerque, NM

About The Position

The District Pharmacy Supervisor oversees retail pharmacy operations across an assigned district, ensuring compliance with laws, regulations, agreements, and company policies while promoting quality, patient-centered care. The role is accountable for pharmacy performance, clinical quality, patient experience, profitability, growth, cost control, payroll, and expense management. It directly supervises Pharmacy Managers and Pharmacy Schedulers and leads pharmacy talent recruitment, development, retention, and performance. The supervisor serves as a clinical expert and model for pharmacy practice, partnering with senior pharmacy and district leaders on compliance, patient safety, adherence, and execution of improvement plans. The role manages escalated pharmacy communications and appropriate patient complaints, reviews quality reports, coaches teams on clinical issues, and develops district performance and financial action plans. It leads Pharmacy Manager talent strategy, provides coaching and development, oversees scheduling and cost management, communicates company and regional initiatives, and supports training and personal development. The position requires a pharmacy degree, retail pharmacy management experience, pharmacist licensure in the assigned states or willingness and ability to obtain it within six months, immunization certification within six months, a valid driver’s license, flexibility to work extended days, evenings, and weekends, and willingness to travel up to or at least 80% for business.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Three years of retail pharmacy management experience.
Current pharmacist licensure in the states within the assigned geography, or willingness and ability to obtain state licensure within six months of the position start date.
Willingness to obtain Immunization Certification within six months of hire.
Valid driver’s license.
Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.
Willingness to travel up to or at least 80% of the time for business purposes, within and outside the state.

Responsibilities

Supervise retail pharmacy operations within the assigned district and ensure compliance with laws, regulations, agreements, and company policies.
Promote high-quality, patient-centered care and oversee pharmacy performance, clinical quality, and patient experience.
Drive pharmacy profitability and growth through review, analysis, action planning, and implementation of initiatives.
Manage cost control, including payroll, expenses, pharmacist scheduling, and related costs.
Directly supervise Pharmacy Managers and Pharmacy Schedulers and lead pharmacy talent recruitment, development, retention, and performance.
Field and resolve pharmacy communications escalated from stores and resolve appropriate patient complaints.
Review STARS reports and work with pharmacy teams on quality improvement plans.
Manage steps one and two of the STEPS approach for escalated clinical quality issues and serve as the district’s clinical expert.
Engage directly with Pharmacy Managers on clinical matters and coach them to improve performance and execution.
Review district financials and KPIs with the District Manager, create action plans, and conduct business forecasting and analysis for planning sessions where permitted by law.
Partner with the Regional Vice President, Sr. District Pharmacy Supervisor, and District Manager to develop pharmacy improvement plans.
Support the Pharmacy Talent Acquisition Partner in managing relationships with local schools, colleges, and professional organizations.
Own the Pharmacy Manager talent strategy and pipeline, including recruitment, identifying and coaching high-potential managers, and managing Pharmacy Manager Performance Improvement Plans.
Provide guidance on customer responses and special needs and ensure pharmacy customer complaints are resolved.
Promote pharmacy engagement and coach and develop Pharmacy Managers to support execution of their responsibilities.
Partner with the District Manager as the retail pharmacy expert, providing guidance and feedback to cultivate pharmacy skills and acumen.
Ensure compliance with corporate policies, applicable employment laws, and state and federal laws, regulations, and agreements; treat team members fairly.
Provide a monthly quality and compliance summary to the Sr. District Pharmacy Supervisor and ensure clinical quality events are addressed through coaching, training, and resolution.
Hold regular touchpoints and development conversations with Pharmacy Managers and Pharmacy Schedulers.
Participate in training and support training efforts as needed.
Pursue self-development by monitoring performance, setting high standards, building knowledge of retail, pharmacy, and management, and seeking and sharing best practices.
Champion a culture of compliance and patient safety.
Cascade information from conference calls, regional meetings, corporate initiatives, the Support Center, and senior leaders to District Managers, Store Managers, and Pharmacy Managers.
Communicate regularly with managers and team members through individual discussions, group meetings, and written updates to share information, solicit input, answer questions, and maintain open communication.