District Pharmacy Supervisor - Huntley/Mount Prospect

Walgreens•Arlington Heights, IL

About The Position

Responsible for supervising retail pharmacy operations within the assigned district. Ensures compliance with laws, regulations, agreements, company policies, customer service standards, and quality patient care. Drives high-quality, patient-centered care, pharmacy profitability and growth, cost control, and overall pharmacy performance, clinical quality, and patient experience. Directly supervises Pharmacy Managers and Pharmacy Schedulers and oversees the recruitment, development, retention, and performance of pharmacy team members. Serves as the district’s clinical expert and a model for pharmacy practice, patient safety, compliance, and adherence. The role works with the Sr. District Pharmacy Supervisor, District Manager, Regional Vice President, Pharmacy Talent Acquisition Partner, and store and pharmacy teams to address escalated issues, improve performance, develop talent, and implement pharmacy initiatives. It includes managing pharmacist scheduling, payroll, and expenses; resolving appropriate customer complaints; supporting training and ongoing development; and communicating regional and corporate information to district and store teams. Walgreens describes itself as serving nearly 9 million customers and patients daily across approximately 8,500 U.S. and Puerto Rico stores, with approximately 220,000 team members. The position requires travel up to or at least 80% of the time for business purposes, within and outside the state. The role will remain open until filled. The stated salary is hourly and varies based on factors including geography, skills, education, and experience; no specific salary range is provided in the supplied text.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Three years of retail pharmacy management experience.
Current pharmacist licensure in the states within the assigned geography, or willingness and ability to obtain state licensure within six months of the position start date.
Willingness to obtain Immunization Certification within six months of hire.
Valid driver’s license.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to travel up to/at least 80% of the time for business purposes, within and outside the state.

Responsibilities

Supervise retail pharmacy operations across the assigned district and ensure compliance with applicable laws, regulations, agreements, company policies, and employment laws.
Drive high-quality, patient-centered pharmacy care, patient safety, adherence, clinical quality, and overall patient experience.
Oversee pharmacy profitability, growth, cost control, payroll, expenses, pharmacist scheduling, and pharmacy performance.
Directly supervise Pharmacy Managers and Pharmacy Schedulers and support performance of pharmacists and technicians.
Recruit, develop, retain, and manage pharmacy talent, including executing the Pharmacy Manager talent strategy and coaching high-potential managers.
Field and resolve pharmacy communications escalated from stores and resolve appropriate patient complaints.
Review STARS reports and work with pharmacy teams on quality improvement plans.
Manage steps one and two of the STEPS approach for escalated clinical quality issues and engage Pharmacy Managers on clinical matters.
Use Pharmacy Manager feedback to improve district performance and store execution.
Work with the District Manager to review financials and KPIs, develop action plans, and conduct business forecasting and analysis for planning sessions where permitted by law.
Partner with regional and district leadership to develop pharmacy improvement plans.
Support the Pharmacy Talent Acquisition Partner in relationships with local schools, colleges, and professional organizations.
Manage Pharmacy Manager performance, including Performance Improvement Plans, and coach and develop managers to execute pharmacy responsibilities.
Guide responses to customer complaints and customers’ special needs to the best of the supervisor’s ability.
Provide a monthly quality and compliance summary to the Sr. District Pharmacy Supervisor and ensure clinical quality events are addressed through coaching, training, and resolution.
Hold regular touchpoints and development conversations with Pharmacy Managers and Pharmacy Schedulers.
Participate in and support training; pursue self-development by monitoring performance, setting high standards, building knowledge, and seeking and sharing best practices.
Cascade information from conference calls, regional meetings, the Support Center, and corporate initiatives to district, store, and pharmacy leaders.
Communicate regularly with managers and team members through one-on-one discussions, group meetings, and written communication.