Relationship Banker | Mount Prospect

Busey Bank • Mount Prospect, IL

2d

About The Position

The Relationship Banker combines teller duties with relationship banking, providing personalized customer service, conducting financial transactions, and cross-selling bank products and services. The role handles complex banking tasks, including opening new accounts and assisting with account maintenance, to deliver a seamless customer experience. The position also supports branch operations and administrative work while following bank policies, procedures, and regulatory requirements.

Requirements

• High school diploma.
• Previous banking and/or sales experience.
• Strong sales and customer service skills.
• Strong oral and written communication skills.
• Knowledge of basic math and accounting functions.
• Ability to accurately count money.
• Ability to perform duties and make decisions under frequent time pressures.
• Ability to stand for extended periods of time.
• Ability to lift 50 pounds.
• Knowledge of Microsoft Office.
• If lending, maintain current registration with the Nationwide Mortgage Licensing System & Registry (NMLS); if registration is not active at hire, attain active registration immediately upon employment.

Nice To Haves

• Bilingual Spanish skills are preferred.

Responsibilities

• Greet and engage customers professionally, identify their needs, and provide solutions through the bank’s products and services.
• Build and maintain customer relationships through personalized service and proactive outreach, assisting with routine and complex banking needs.
• Resolve customer concerns promptly.
• Promote and cross-sell bank products, explain product offerings, provide tailored financial advice, and refer customers to other lines of business as appropriate.
• Open and manage accounts and assist with account maintenance, including updating account information, processing stop payments, and handling transfers.
• Assist customers with online banking services and digital banking tools.
• Refer clients with credit needs to the appropriate banker or line of business.
• Process transactions accurately, balance the cash drawer, and ensure transactions are correctly recorded at the end of each shift.
• Follow bank policies, procedures, and regulatory requirements; protect customer confidentiality; and monitor for potential fraud or suspicious activity.
• Support branch operations and administrative tasks, including scanning, filing, organizing records, and maintaining operational reports.
• Support branch leadership with daily operations, including opening and closing procedures and compliance with security standards.

Benefits

• 401(k) match
• Profit sharing
• Employee stock purchase plan
• Paid time off
• Medical, dental, and vision coverage
• Company-paid life insurance and long-term disability
• Supplemental voluntary life insurance
• Short-term and long-term disability
• Wellness incentives
• Employee assistance program
• Pre-tax health savings accounts and flexible spending accounts for eligible associates
• The role may be eligible for bonuses or incentives based on company and individual performance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED