Relationship Banker II – Mount Angel, OR

U.S. Bank•Mount Angel, OR

5d•$24 - $29•Onsite

About The Position

U.S. Bank’s Relationship Banker II builds relationships with customers by engaging through in-person, appointment-based, and virtual channels, using a digital-first mindset to provide financial guidance. The role assesses customer banking needs, gathers and processes customer and account information, explains deposit and loan products and services, and recommends solutions suited to each customer’s goals. The banker supports an optimal client experience by building relationships through proactive outreach and follow-up, asking questions to understand financial needs and channel preferences, processing basic transactions, opening consumer and business accounts, completing service requests, and submitting credit applications. The role maintains knowledge of consumer and business banking products, including digital services; educates clients about digital and self-service options; collaborates with branch colleagues and partners; and uses available resources and technologies to serve clients accurately and efficiently. This position requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes criminal background and credit checks. Failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment. The role is based at the U.S. Bank location at 250 N Main St, Mount Angel, Oregon, and requires working from a U.S. Bank location on all scheduled workdays.

Requirements

High school diploma or equivalent.
Typically, a minimum of four to five years of job-related retail banking experience, or a combination of experience and commensurate training.
Ability to obtain and maintain NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including meeting criminal background and credit check requirements.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Proven customer service and interpersonal skills.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ true needs while using a digital-first mindset.
Advanced proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Experience in the financial services industry is preferred.
Bilingual English and Spanish applicants are encouraged to apply.

Responsibilities

Build and foster customer relationships through proactive outreach and follow-up, learning customers’ financial needs and preferred banking channels.
Engage and communicate effectively with customers to identify appropriate solutions for new and existing clients.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Provide a consistent client experience, including greeting customers and processing basic transactions.
Develop collaborative partnerships with branch team members and other partners to serve clients.
Open new consumer and business accounts, complete service requests, and submit credit applications.
Educate customers about emerging digital products and self-service technologies.
Use available resources and technologies to improve client experience and provide accurate, operationally excellent service.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.