District Pharmacy Supervisor - Huntley/Mount Prospect
About The Position
The District Pharmacy Supervisor oversees retail pharmacy operations across an assigned district, ensuring compliance with applicable laws, regulations, agreements, and company policies while supporting customer service and high-quality, patient-centered care. The role drives pharmacy profitability and growth through performance review, analysis, action planning, and implementation, and manages payroll and other expenses. It directly supervises Pharmacy Managers and Pharmacy Schedulers and is accountable for district pharmacy performance, clinical quality, patient experience, and talent development. The supervisor serves as a clinical and operational leader for the district, managing escalated communications and patient complaints, reviewing quality reports, and supporting improvement plans. The role partners with District Managers, senior pharmacy leadership, and regional leadership to improve results, develop business plans, and ensure compliance and patient safety. It leads pharmacy manager recruitment, development, retention, and performance processes, and supports talent pipeline relationships with local educational and professional organizations. The position also supports training and self-development, champions compliance and patient safety, and communicates corporate and regional initiatives to managers and team members. The role requires travel for business and a flexible schedule that may include extended days, evenings, and weekends.
Requirements
- Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
- Three years of retail pharmacy management experience.
- Current pharmacist licensure in the states within the assigned geography, or willingness and ability to obtain state licensure within six months of the position start date.
- Willingness to obtain Immunization Certification within six months of the hire date.
- Valid driver's license.
- Willingness to work a flexible schedule, including extended days, evenings, and weekends.
- Willingness to travel at least 80% of the time for business, within the state and out of state.
Responsibilities
- Supervise retail pharmacy operations within the assigned district and ensure compliance with laws, regulations, agreements, and company policies.
- Promote customer service, quality patient care, patient safety, and clinical quality across district pharmacies.
- Drive pharmacy profitability and growth through reviews, analysis, action plans, and implementation of initiatives.
- Manage pharmacy costs, including pharmacist scheduling, payroll, and expense management.
- Directly supervise Pharmacy Managers and Pharmacy Schedulers and oversee pharmacy performance and the patient experience.
- Field and resolve escalated pharmacy communications and appropriate patient complaints.
- Review STARS reports and work with pharmacy teams to create quality improvement plans.
- Manage the first two steps of the STEPS approach for escalated clinical quality issues and serve as the district's clinical expert.
- Use feedback from Pharmacy Managers to improve district performance and store execution.
- Partner with the District Manager and pharmacy and regional leaders to review financials and KPIs, create action plans, conduct business forecasting and analysis where permitted by law, and develop improvement plans.
- Support the Pharmacy Talent Acquisition Partner in relationships with local schools, colleges, and professional organizations.
- Lead the pharmacy manager talent strategy, including recruitment, identification and coaching of high-potential managers, and management of Pharmacy Manager Performance Improvement Plans.
- Coach and develop Pharmacy Managers to support engagement and execution of pharmacy responsibilities.
- Partner with the District Manager to build pharmacy skills and acumen through guidance and feedback.
- Ensure fair treatment of team members and compliance with applicable employment laws and other requirements.
- Provide monthly quality and compliance summaries to the Sr. District Pharmacy Supervisor and ensure clinical quality events are addressed through coaching, training, and resolution.
- Hold regular touchpoints and development conversations with Pharmacy Managers and Pharmacy Schedulers.
- Participate in training and support training efforts as needed.
- Pursue self-development by monitoring performance, setting high standards, expanding knowledge, and seeking and sharing best practices.
- Cascade information from conference calls, regional meetings, corporate initiatives, the Support Center, and senior and regional leaders to district and store managers.
- Communicate regularly with managers and team members through individual discussions, group meetings, and written communications.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
