District Operations Supervisor

Agiliti Health•Raleigh, NC

About The Position

The District Operations Supervisor directly supervises district office operations, which may include customer service and equipment processing personnel and activities. The role provides supervisory direction to meet financial and operating objectives, exceed customer expectations, and ensure employees follow strategic direction and applicable operational regulations and standards. It emphasizes efficient use of organizational resources, employee engagement, customer-focused service, performance accountability, financial and industry knowledge, continuous improvement, and participative management. The supervisor leads planning and execution to achieve business objectives and financial goals; supports on-site customer service; oversees equipment inventory and management; and ensures teams are staffed, trained, and equipped to serve customers efficiently. The role also supports billing and collections, contract and account margin management, continuous improvement, employee development, and performance reviews. Occasional travel is required. The position is based in the Raleigh District, with the listed location in Morrisville, North Carolina.

Requirements

At least 3 years of management experience or work experience demonstrating leadership.
Business and financial management expertise to assist with contract management and account margin maintenance.
Profit and Loss (P&L) statement and budget management experience.
Demonstrated computer literacy.
Valid driver’s license.
Ability to work in a fast-paced environment and maintain communication with other departments.
Comply with patient privacy laws.
Take a proactive approach to safety, health, and quality in accordance with company, governmental, and customer policies and regulations.
Willingness to continually improve department efficiency and utilization of financial systems.
Excellent written and verbal communication skills, time-management skills, and organizational skills.
Willingness to work flexible hours, including evenings, weekends, holidays, and emergency off-hours as required.
Occasional travel required.

Nice To Haves

Bachelor’s degree preferred.
Healthcare experience preferred; healthcare, hospital industry, medical equipment, sales, and services experience preferred.

Responsibilities

Provide leadership, planning, and direction to achieve business objectives and financial goals.
Support customer service at customer sites and hold self and the team accountable for timely assignments and results.
Resolve customer and staff concerns, discrepancies, and disagreements using effective conflict-resolution skills.
Oversee equipment management practices, inventory, and par levels in accordance with contract terms, pricing, and policies.
Manage missing or lost equipment, software upgrades, and accessories.
Use available resources to support efficient operations, including geographic routing and service prioritization.
Promote communication among team members to improve visibility for internal staff and customers; make sound and timely decisions.
Oversee staffing levels and on-call schedules based on demand.
Recruit, train, and develop employees; provide cross- and lateral training, ongoing feedback, and focused improvement steps.
Understand billing for account invoices and assist with accounts-receivable collections.
Lead and support continuous-improvement initiatives and model a positive commitment to the business and its stakeholders.
Ensure district-wide performance appraisals are completed on time.
Complete and maintain DOT certification according to location-specific needs.
Perform other assigned duties.