District Operations Manager - Seattle and Portland Service Offices

Daikin Applied Americas•Kent, WA

About The Position

Daikin Applied is seeking a District Operations Manager to provide leadership and service operations oversight to HVAC service technicians and coordinators supporting its Seattle and Portland service offices. The role may be based at either the Kent, Washington, or Oregon City, Oregon, office and involves working both in the office and at customer job sites as needed. The manager supports service delivery, project execution, customer relationships, safety, and business performance.

Requirements

High school diploma or equivalent.
At least 6 years of work experience in the commercial HVAC industry or a related field.

Nice To Haves

Previous experience leading a team of technicians or other employees, with formal or informal supervisory responsibilities.
Extensive knowledge of HVAC design, systems, applications, and energy-saving solutions.
Success in leading business units.

Responsibilities

Oversee the technician service team.
Administer safety programs, monitor job-site safety compliance, and oversee safety training, documentation, auditing, and reporting.
Support sales through involvement in job quotations and estimates.
Approve estimates for scope of work, labor hours, and material content; assess job profit risk; control material and labor costs; and provide feedback to the District Manager.
Establish project timelines and coordinate project schedules with customers.
Manage projects, oversee equipment and material ordering, and ensure customer signoffs are obtained.
Oversee quotations for call-in work and transactional sales, and assign technician work to ensure quotes are delivered to customers on time.
Build relationships with customers to identify additional selling opportunities.
Ensure maintenance contract commitments are fulfilled and inspections are completed on time, while providing Service Coordinators with input on technician scheduling.
Work with technicians to generate pull-through service and repair work on existing house accounts.
Manage technician job opportunities and lead customer care initiatives.
Work with Account Managers and the District Manager to resolve customer concerns, including through customer visits.
Provide weekly job status, revenue, and warranty recovery reports.

Benefits

Non-logoed company vehicle with most expenses paid.
Multiple medical insurance plan options.
Dental and vision insurance.
401(k) retirement plan with employer matching contributions.
Company-provided life insurance, with optional employee-paid voluntary life insurance, dependent life coverage, and voluntary accident coverage.
Short-term and long-term disability coverage.
88 hours of company-paid holidays.
120 hours of paid time off for new employees.
Monthly vacation accrual, subject to applicable law.
Paid sick time in accordance with applicable federal, state, and local law.
Paid parental leave after 6 months of continuous service.
Tuition reimbursement after 6 months of continuous service.