District Operations Manager - Seattle Service

Daikin Applied Americas•Kent, WA

10d•$96,000 - $170,000•Onsite

About The Position

Daikin Applied is seeking a District Operations Manager for its Seattle Service Office, located in Kent, Washington. This role provides leadership and service operations oversight to HVAC service technicians and the coordinator team. The position works both in the office and at customer job sites as needed. The role supports a company focused on growth, innovation, and engaging diverse perspectives.

Requirements

High school diploma or equivalent.
At least 6 years of work experience in the commercial HVAC industry or a related field.

Nice To Haves

Previous experience leading a team of technicians or other employees, with formal or informal supervisory responsibilities.
Extensive knowledge of HVAC design, systems, applications, and energy-saving solutions.
Success in leading business units.

Responsibilities

Oversee the Technician Service team.
Administer safety programs and monitor job-site safety compliance, training, documentation, audits, and reporting.
Support sales by participating in job quotations and estimation.
Approve estimates for scope of work, labor hours, and materials; assess job profit risk; control material and labor costs; and provide feedback to the District Manager.
Establish project timelines and meet with customers to communicate and coordinate project schedules.
Manage projects, oversee equipment and material orders, and ensure customer signoffs are secured.
Oversee quotations for call-in work and transactional sales, and assign Technician work as needed to deliver quotes to customers promptly.
Interface with customers and build working relationships to identify additional selling opportunities.
Ensure maintenance contract commitments are fulfilled and inspections are completed on time, while advising Service Coordinators on technician scheduling.
Work with the technician team to generate pull-through service and repair work on existing house accounts.
Manage Technician job opportunities and lead customer care initiatives.
Work with Account Managers and the District Manager to resolve customer concerns, including through customer visits.
Provide weekly job status, revenue, and warranty recovery reports.

Benefits

Non-logoed company vehicle with most expenses paid.
Multiple medical insurance plan options.
Dental insurance.
Vision insurance.
401(k) retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% of the next 2%.
Company-provided life insurance, with optional employee-paid voluntary life insurance, dependent life coverage, and voluntary accident coverage.
Short-term and long-term disability coverage.
88 hours of company-paid holidays.
120 hours of paid time off for new employees; vacation accrues monthly unless applicable law requires faster accrual.
Paid sick time in accordance with applicable federal, state, and local law.
Paid parental leave after 6 months of continuous service.
Tuition reimbursement after 6 months of continuous service.
Targeted $20,000 incentive plan.