District Manager - North Chicago

ANCHOR POINT MANAGEMENT GROUP•Vancouver, WA

2d•$75,000 - $85,000

About The Position

The District Operations Manager oversees operations for the European Wax Centers assigned to the district, protecting brand integrity and ensuring centers meet financial and operating goals. The role leads center operations and directly supervises Center Managers, ensuring managers and Associates deliver an excellent guest experience. The position is responsible for staffing, hiring and talent development; guest experience and brand loyalty; operational quality, safety, compliance and facility standards; sales, profitability, budgets and performance analysis; and implementation of marketing, promotional and visual merchandising programs. The District Operations Manager works with senior management, finance, Center Managers, Associates, corporate teams and vendors to achieve district objectives and develop center teams. The role requires a flexible schedule and travel, including overnight travel as needed. It also requires completion of the European Wax Center Designated Manager training program.

Requirements

At least four years of experience in a multi-service or specialty-store environment.
Ability to work a flexible schedule to meet business needs.
Ability to travel, including overnight travel as required.
Proficiency with Microsoft Office, including Word, PowerPoint, Excel and Outlook.
Excellent written, verbal and presentation skills.
Solid basic mathematical computation skills.
Ability to deal appropriately with Associates and guests.
Excellent time-management skills.
High school education or equivalent.
Valid driver’s license for travel between units.
Satisfactory background check.
Ability to meet the physical demands of the position; specific demands are not detailed.
Completion of the European Wax Center Designated Manager training program.
Ability to maintain confidential information and adhere to and enforce company policies, programs and compliance requirements.

Nice To Haves

At least five years of retail management experience is desirable.
Strong operations and customer-service industry experience.
Proven ability to manage multiple priorities.
Strong organizational skills, attention to detail and professional written and verbal communication.
Highly motivated, self-directed and results-driven approach.
Ability to use key performance indicators to drive positive business performance across centers.
Leadership that inspires by example, encourages fact-based solutions and celebrates others’ success.
Ability to represent the brand and prioritize guests, building guest loyalty through behavior, product presentation and service.

Responsibilities

Create, implement and execute district staffing plans and ensure centers maintain appropriate staffing levels.
Oversee human resource management and ensure compliance with applicable laws, regulations, company policies and procedures.
Develop Center Managers through training, individual development plans, performance feedback, coaching and performance improvement plans.
Hold Center Managers accountable for team and company objectives, operating standards and performance.
Lead regular Center Manager meetings and ensure effective communication across centers.
Build positive working relationships with Center Managers, Associates, corporate staff, vendors and community organizations.
Ensure centers deliver the expected guest experience; respond constructively and promptly to guest feedback and complaints.
Develop guest loyalty, attract new guests and improve social media reputation and guest reputation scores.
Ensure managers and Associates are trained in guest service, product and package sales, company procedures and applicable licensing requirements.
Use key performance indicators to improve business results and collaborate on center targets and budgets.
Ensure centers follow operational standards, systems, tools, procedures, loss-prevention guidelines and safety requirements.
Ensure schedules are optimized, facilities are clean and maintained, and center maintenance issues are tracked and addressed.
Lead monthly reviews of sales, costs and key performance indicators; submit deliverables on time and drive results in evaluation programs.
Set and monitor financial and operating objectives, analyze business reports and profit-and-loss statements, and implement corrective actions when needed.
Develop district and local marketing strategies with senior management and Center Managers to increase guest counts.
Maintain a presence throughout the district and provide sales leadership and appropriate center coverage.
Recruit, interview, select, hire and retain qualified Center Managers; oversee Center Managers’ hiring of Associates.
Manage succession planning, career paths, performance development and sharing of best practices across centers.
Communicate the company vision and core values, motivate teams, recognize strong performance and maintain an open, professional work environment.
Attend Strut weekly meetings.
Coach Associates on visual marketing guidelines and ensure promotional materials, product displays and center presentation meet brand standards.