Regional Account Manager - Chicago North

Walgreens•Deerfield, IL

About The Position

The Regional Account Manager promotes Walgreens specialty pharmacy services to targeted physicians, nurses, practice managers, and other referral sources in an assigned territory. The role works with clients to understand and support their business objectives and critical success factors, while building internal and external professional relationships to advance territory initiatives and address challenges and opportunities. The manager develops and implements strategies to meet or exceed quarterly sales goals and works across a matrixed field organization, including store operations, managed markets sales, and government affairs. The territory primarily covers Northern Chicago and surrounding suburbs, extending north into southern Wisconsin, including Racine and Kenosha, with additional reach into Janesville and Rockford. Approximately 90% of the territory is in Illinois, with Wisconsin coverage extending roughly 10 miles across the state line. The role requires analytical, marketplace, and clinical knowledge of specialty pharmacy; effective business planning and account management; and the ability to communicate persuasively with healthcare customers. The manager uses available data and tools to identify opportunities, develops and adapts account-specific strategies, tracks results, and leverages Walgreens sales and operations resources to address customer issues and grow local business. Travel of at least 75% is required.

Requirements

Bachelor’s degree and at least 5 years of pharmaceutical or healthcare sales experience, or a high school diploma/GED and at least 10 years of pharmaceutical or healthcare sales experience.
Experience using advanced selling skills to promote a product or service to diverse healthcare professionals, such as physicians, hospitals, case managers, nurses, and clinics.
Experience developing a strategic business plan to meet financial targets within a multi-million-dollar territory.
Experience diagnosing, isolating, and resolving complex issues and recommending and implementing solutions.
Experience collaborating with internal and external resources to develop strategies that meet department and organizational goals.
Knowledge of the healthcare industry and delivery system within specialty pharmacy and payer segments.
Experience with billing procedures for hospitals, medical offices, and Medicare B/D benefits.
Experience analyzing and reporting sales data to identify issues, trends, or exceptions and improve results.
Ability to accomplish goals with little or no supervision, complete objectives independently, and determine when escalation is necessary.
Time-management skills, including prioritizing, organizing, tracking details, and meeting deadlines across multiple projects.
Intermediate Microsoft Excel skills, including use of SUM, borders, column widths, charts, text wrap, sorting, headers and footers, and print scaling.
Basic Microsoft Word skills, including document editing, text formatting and alignment, margins, columns, sorting, bullets, images, dates, find and replace, spell check, track changes, and printing.
Basic Microsoft PowerPoint skills, including slide management, text editing and formatting, views, tables, notes, object movement, printing, and running slide shows.
At least 1 year of direct leadership, indirect leadership, and/or cross-functional team leadership.
Willingness to travel at least 75% of the time for business purposes, within and outside the state.

Nice To Haves

Bachelor’s degree with experience calling on HIV, Hepatitis C, and chronic inflammatory disease specialists.
Experience working with case management, discharge planning, and other referral sources in a hospital infusion environment.
Experience selling in healthcare, managed care, or specialty pharmacy.
Experience working with community support groups for HIV and inflammatory diseases.

Responsibilities

Promote Walgreens specialty pharmacy services to physicians, nurses, practice managers, and other referral sources in the assigned territory.
Understand and support client business objectives and critical success factors.
Build and use internal and external professional relationships to support territory initiatives and address challenges and opportunities.
Develop, implement, adapt, and follow through on strategies and business plans to meet or exceed quarterly sales goals.
Use analytical resources and tools to identify territory opportunities and challenges and develop plans of action.
Prioritize time and effort toward the activities and accounts with the greatest return on investment.
Understand customer needs and account complexity, identify decision influencers, and create account-specific strategies and goals.
Evaluate, track, and adjust account plans and goals as needed.
Use appropriate communication methods, selling skills, and promotional tools to influence results and tailor messaging to customer relationships.
Communicate Walgreens specialty pharmacy services and build customer trust and commitment.
Collaborate with Walgreens sales and operations resources, including retail management, community pharmacy, central fill, sales operations, marketing, senior management, and clinical staff, to address customer issues and expand local business.
Travel at least 75% of the time for business purposes, within and outside the state.