Regional Account Manager - Chicago North

Walgreens•Deerfield, IL

10d•$100,000 - $175,000

About The Position

Responsible for promoting Walgreens specialty pharmacy services to targeted physicians, nurses, practice managers, and other referral sources in the assigned territory. Works with clients to understand and support their business objectives and critical success factors. Builds professional relationships internally and externally to support key initiatives, challenges, and opportunities within the territory. Develops and implements strategies to meet or exceed quarterly sales goals while working across Walgreens’ matrixed field organization, including store operations, managed markets sales, and government affairs. The role requires business and market knowledge to develop referral-growth strategies, effective territory and account planning, and the ability to adapt plans to changing market conditions. The Regional Account Manager evaluates customer needs and account dynamics, develops account-specific goals, tracks results, and adjusts plans as needed. The position uses a range of communication methods and promotional tools to influence customers and build trust and commitment. It also partners with Walgreens sales and operations resources—including retail management, community pharmacy, central fill, sales operations, marketing, senior management, and clinical staff—to address customer issues and expand local business. The role requires at least 75% travel for business purposes, within and outside the state. Walgreens describes itself as serving nearly 9 million customers and patients daily through approximately 8,500 stores across the U.S. and Puerto Rico, with approximately 220,000 team members.

Requirements

Bachelor’s degree and at least 5 years of pharmaceutical or healthcare sales experience, or a high school diploma/GED and at least 10 years of pharmaceutical or healthcare sales experience.
Experience using advanced selling skills to promote a product or service to diverse healthcare professionals, such as physicians, hospitals, case managers, nurses, or clinics.
Experience developing a strategic business plan to meet financial targets within a multi-million-dollar territory.
Experience diagnosing, isolating, and resolving complex issues and recommending and implementing solutions.
Experience collaborating with internal and external resources to develop strategies that meet department and organizational goals.
Knowledge of the healthcare industry and delivery system in specialty pharmacy and payer segments, as well as experience with billing procedures for hospitals, medical offices, and Medicare Part B/Part D benefits.
Experience analyzing and reporting sales data to identify issues, trends, and exceptions and improve results.
Experience working independently to accomplish goals, completing objectives, and determining when issues require escalation.
Experience with time management, prioritizing and organizing work, tracking details, and meeting deadlines across multiple projects.
Intermediate Microsoft Excel skills, including functions such as SUM, formatting, charts, text wrapping, sorting, headers and footers, and print scaling.
Basic Microsoft Word skills, including editing and formatting documents, inserting bullets and images, find and replace, spell check, track changes, and printing.
Basic Microsoft PowerPoint skills, including managing slides, editing text, inserting tables or notes, moving objects, and running slide shows.
At least 1 year of direct leadership, indirect leadership, and/or cross-functional team leadership.
Willingness to travel at least 75% of the time for business purposes, within and outside the state.

Nice To Haves

Bachelor’s degree with experience calling on HIV, Hepatitis C, and chronic inflammatory disease specialists.
Experience working with case management, discharge planning, and other referral sources in a hospital infusion environment.
Experience selling in healthcare, managed care, or specialty pharmacy.
Experience working with community support groups for HIV and inflammatory diseases.

Responsibilities

Promote Walgreens specialty pharmacy services to targeted healthcare professionals and other referral sources in the assigned territory.
Understand and support clients’ business objectives and critical success factors.
Build and use professional internal and external relationships to support territory initiatives and address challenges and opportunities.
Develop, implement, and adapt strategies to meet or exceed quarterly sales goals.
Use analytical, marketplace, clinical, and specialty pharmacy knowledge to identify referral-growth opportunities and develop territory plans.
Build and follow through on business plans, prioritizing activities with the greatest return on investment.
Understand customer needs and account complexity; identify decision influencers and create account-specific strategies and goals.
Evaluate and track account plans and goals, adjusting them as needed.
Use appropriate communication methods, selling skills, and promotional tools to influence customers and build trust and commitment.
Partner with Walgreens sales and operations resources to address customer issues and expand local business.
Travel at least 75% of the time for business purposes, within and outside the state.