District Manager TNGA North

IFH CT OPERATIONS, INC • Knoxville, TN

9d • Onsite

About The Position

IGNITE Fitness Holdings, a private-equity-backed Planet Fitness franchisee with more than 130 locations across six U.S. states and three Canadian provinces, is seeking a District Manager for its North Broadway district in Knoxville, Tennessee. The District Manager leads district sales and profit plans to budget through effective leadership, strategic planning, customer service, and consistent execution of field operations and strategies across multiple Planet Fitness locations. The organization is growing rapidly, with new locations opening and potential acquisitions.

The role reports to the Regional Director and oversees multiple club team members, including, depending on club staffing, assistant managers, front desk leads, and front desk associates. The position travels to clubs in the district, may require overnight stays, and spends approximately 80% of work time in clubs and 20% in the office. Travel to other locations or regions and participation in offsite community events may occasionally be requested. Weekend shifts may be required at times depending on staffing, performance, and business needs.

The District Manager manages financial results, budgets, payroll, and key performance indicators; develops and executes sales, lead-generation, field-marketing, and corporate-partnership strategies; and oversees staffing, employee relations, performance management, and team development. The role also monitors club operations, customer service, training, maintenance, safety, and compliance with applicable standards. Duties and responsibilities may change at any time with or without notice.

Requirements

• At least three years of experience in a general manager role in a multi-unit retail environment with progressively responsible retail experience is preferred.
• Proven experience managing and developing productive management teams through leadership and effective coaching.
• Excellent business acumen, forecasting, strategic ability, and management skills.
• A proven track record of achieving business results.
• Strong negotiation, influencing, and organizational skills.
• Creative thinking, strategic vision, and strong initiative.
• Experience managing budgets for multi-unit retail locations.
• Demonstrated success providing five-star customer service.
• Proficiency in implementing and enforcing policies and procedures.
• Bachelor's degree (B.S.) in marketing, sales, management, or a similar discipline from a four-year university, or equivalent experience, is preferred.
• A proven record of strong performance in driving business performance and key field-operations metrics.
• Proficiency in Excel, PowerPoint, Word, and other Microsoft Office applications.
• Experience successfully rolling out and implementing area-wide retail-location presentations, sales, operating-discipline, and communications initiatives.
• Outstanding leadership and interpersonal effectiveness to lead a team, train talent, and effect change; track record of building talent.
• Ability to balance creative customer experiences with profitable results.
• Ability to independently manage operations across multiple retail locations.
• Experience analyzing financial reports in a complex, fast-paced multi-unit environment.
• Reside in the market being managed.
• Possess a clean driving record.
• Strong oral and written communication skills and attention to detail.
• Organization and ability to prioritize multiple tasks, adapt quickly, and execute.
• Weekend shifts may be expected at times depending on staffing, performance, and business needs.

Nice To Haves

• At least three years of experience in a general manager role in a multi-unit retail environment with progressively responsible retail experience.
• Bachelor's degree (B.S.) in marketing, sales, management, or a similar discipline from a four-year university, or equivalent experience.

Responsibilities

• Analyze and manage financial results to maximize profits while balancing member and team satisfaction.
• Monitor progress toward district goals and assign employees to meet objectives.
• Visit clubs routinely to evaluate performance, complete standardized assessments, and review checklists for brand standards and operational excellence.
• Use sound judgment in employee relations and personnel actions to promote enthusiasm, professionalism, and a T.E.A.M. environment.
• Execute hiring, terminations, promotions, performance management, and other employee status changes.
• Ensure clubs are open during required hours and appropriately staffed.
• Provide leadership, communication, and motivation, and maintain a strong commitment to customer service and Planet Fitness culture.
• Monitor member interactions and ensure employee training and coaching needs are met.
• Interview and select candidates for open positions.
• Conduct annual performance reviews for General Managers.
• Manage the district payroll budget each month.
• Use reporting and merchandising strategies to increase year-over-year retail sales.
• Partner with Club Managers, Field Marketing, and Corporate Sales to develop and execute lead-generation strategies for corporate partnerships, monthly revenue, and long-term EFT growth.
• Drive a consistent pipeline of revenue-generating field-marketing events aligned with club goals and community engagement strategies.
• Coordinate with the Operations Excellence Department to audit and follow up on employee training progress.
• Manage multiple projects and priorities, and collaborate with cross-functional teams and departments.
• Manage budgets and outperform key performance indicators and P&L expectations to achieve business objectives.
• Use maintenance reporting tools and coordinate with corporate partners and the Facilities Team to resolve issues promptly and maintain club standards and member experience.
• Travel to clubs in the district, with occasional overnight stays; assist other locations or regions and participate in local offsite community events when requested.
• Maintain understanding of applicable federal, state, and local sanitary, safety, and health standards and related procedures and protocols.
• Adapt to a changing work environment.

Benefits

• Competitive salary
• 401(k) plan
• Employee-Linked Incentive Program
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage
• Paid time off
• Free Black Card membership
• Exercise incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Manager