District Merchandising Manager

2020 Companies•Dallas, TX

12d•Remote

About The Position

2020 Companies is hiring a remote District Manager of Field Merchandising and Installation to lead and develop Field Merchandising/Installation Representatives within an assigned geographic territory. The role is accountable for operational excellence, successful execution of client merchandising programs, customer satisfaction, and a culture of accountability, engagement, and continuous improvement. The District Manager coaches and supports field representatives and ensures their work aligns with client expectations, company standards, and operational KPIs. The position partners with the National Field Leader on strategic initiatives, operational efficiency, workforce planning, and development of a high-performing field organization. The role includes direct people management, recruiting and onboarding, performance management, scheduling and territory coverage, client and retailer relationships, field audits, training, reporting, and implementation of operational improvements. The District Manager may also perform store visits or merchandising projects when needed. Travel throughout the assigned territory may be required, including overnight travel. The stated schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., less a one-hour break, with availability for one scheduled weekend every four weeks and flexible hours, including evenings, weekends, and holidays, as business needs require. The position is remote and offers a total target compensation of $48,000, including annual salary and quarterly incentive potential. Benefits include health, dental, and vision coverage; a 401(k) program with matching; paid time off and holidays; partial mobile reimbursement; scholarship opportunities for employees and direct family members; an Employee Assistance Program; a Leadership Development Program; and special employee pricing for multiple clients.

Requirements

5–7 years of retail merchandising, field operations, or multi-unit leadership experience.
1–2+ years of direct people leadership experience managing remote field teams.
Experience hiring, coaching, developing, and managing employee performance.
Experience supporting multiple retail locations and large geographic territories.
Strong leadership, coaching, and team development skills.
Excellent verbal, written, presentation, and interpersonal communication skills.
Strong organizational and time-management abilities.
Ability to analyze performance data and make data-driven decisions.
Strong problem-solving and conflict-resolution skills.
Ability to work independently in a fast-paced environment.
Proficiency with Microsoft Office, reporting tools, and mobile technology.
Ability to prioritize multiple projects and adapt to changing business needs.
Professionalism, integrity, accountability, and sound business judgment.
Ability to travel throughout the assigned territory up to 25% of the time; overnight travel may be required.
Valid driver's license, reliable transportation, and state-required automobile insurance.
Ability to work flexible schedules, including evenings, weekends, and holidays, as business needs require, and to be on-call and responsive one scheduled weekend every four weeks.
Scheduled Monday through Friday, 8:30 a.m. to 5:30 p.m., less a one-hour break.

Nice To Haves

Bachelor's degree preferred; an associate's degree or equivalent experience is considered.
Experience with merchandising, planograms, fixture installations, and retail execution preferred.
Experience using workforce management, scheduling, payroll, and field execution platforms preferred.

Responsibilities

Lead, coach, mentor, and develop a team of Field Merchandising Representatives, including holding one-on-ones, accountability reviews, coaching sessions, and recognition activities.
Recruit, interview, hire, onboard, and retain field talent; identify high-potential employees and develop succession plans.
Administer performance counseling, corrective action, recognition, and terminations in accordance with company policies.
Lead team meetings, conference calls, and training sessions, and serve as the primary escalation point for field representatives in the district.
Ensure client work is completed accurately, on time, and within service level agreements; monitor daily execution and documentation.
Oversee scheduling, staffing levels, workload balancing, territory coverage, payroll, timecards, mileage, expenses, and travel compliance.
Optimize travel routes and productivity, maintain appropriate market headcount, and provide field coverage by completing store visits or merchandising projects when business needs require.
Ensure consistent execution of merchandising standards, installations, resets, planograms, display maintenance, and break-fix services.
Conduct field audits and verify compliance with client directives; ensure representatives complete required surveys, photographs, reports, and documentation in company systems.
Monitor quality metrics and resolve execution issues proactively; build relationships with retailers and store leadership and ensure professional conduct in stores.
Set performance expectations and goals; monitor productivity, utilization, quality, completion rates, attendance, communication, client satisfaction, and other KPIs.
Use reporting, dashboards, and analytics to identify trends, develop improvement plans, and address underperformance.
Ensure compliance with company policies, client requirements, safety standards, and operational procedures.
Deliver onboarding and ongoing training in merchandising practices, installation techniques, technology platforms, client expectations, and communication standards.
Ensure required certifications and training are completed; identify development opportunities and create coaching plans.
Partner with the National Field Leader to execute company initiatives and operational priorities, and provide feedback on processes, technology, staffing models, and improvements.
Support implementation of new clients, programs, systems, and field processes; participate in business planning, forecasting, workforce planning, and territory optimization.
Recommend improvements to increase efficiency, reduce costs, and improve customer satisfaction.
Communicate with field representatives, internal departments, clients, and retail partners; provide timely updates about performance, staffing challenges, escalations, and operational risks.
Collaborate with Recruiting, Operations, Training, Payroll, Human Resources, Client Services, and Leadership teams, and deliver district updates and performance reports to the National Field Leader.
Build and maintain client, retailer, and stakeholder relationships; resolve concerns promptly and promote customer-first field execution.
Travel throughout the assigned territory, up to 25% of the time, with overnight travel as required; be available for one scheduled weekend every four weeks.