District Merchandising Manager

2020 Companies•Southlake, TX

14d•Remote

About The Position

2020 Companies is hiring a remote District Manager of Field Merchandising and Installation to lead and develop Field Merchandising/Installation Representatives (FMIRs) within an assigned geographic territory. The role is accountable for operational excellence, successful execution of client merchandising programs, customer satisfaction, and a culture of accountability, engagement, and continuous improvement. The District Manager coaches and supports field representatives, aligns execution with client expectations and company standards, and partners with the National Field Leader on strategic initiatives, operational efficiency, workforce planning, and development of a high-performing field organization. The position includes direct team leadership, recruiting and hiring, performance management, training, field execution oversight, scheduling and territory coverage, client and retailer relationship management, operational reporting, and implementation of company initiatives. The role may provide field coverage through store visits or merchandising projects when needed. It is remote and requires travel throughout the assigned territory up to 25%, with possible overnight travel. The stated schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., less a one-hour break, with on-call responsiveness one scheduled weekend every four weeks and flexibility to work evenings, weekends, and holidays as business needs require.

Requirements

5–7 years of retail merchandising, field operations, or multi-unit leadership experience.
1–2+ years of direct people leadership experience managing remote field teams.
Experience hiring, coaching, developing, and managing employee performance.
Experience supporting multiple retail locations and large geographic territories.
Strong leadership, coaching, and team development skills.
Excellent verbal, written, presentation, and interpersonal communication skills.
Strong organizational and time-management abilities.
Ability to analyze performance data and make data-driven decisions.
Strong problem-solving and conflict-resolution skills.
Ability to work independently in a fast-paced environment.
Proficiency with Microsoft Office, reporting tools, and mobile technology.
Ability to prioritize multiple projects and adapt to changing business needs.
Professionalism, integrity, accountability, and sound business judgment.
Ability to travel throughout the assigned territory up to 25% of the time; overnight travel may be required.
Valid driver's license, reliable transportation, and state-required automobile insurance.
Ability to work flexible schedules, including evenings, weekends, and holidays, as business needs require.
Ability to be on-call and responsive one scheduled weekend every four weeks.

Nice To Haves

Bachelor's degree preferred; an associate's degree or equivalent experience is considered.
Experience with merchandising, planograms, fixture installations, and retail execution.
Experience using workforce management, scheduling, payroll, and field execution platforms.

Responsibilities

Lead, coach, mentor, and develop Field Merchandising Representatives; hold one-on-ones and coaching, accountability, and recognition sessions.
Recruit, interview, hire, onboard, and retain field talent; identify high-potential employees and develop succession plans.
Administer performance counseling, corrective action, recognition, and terminations in accordance with company policies.
Lead team meetings, conference calls, and training sessions, and serve as the primary escalation point for field representatives.
Ensure client work is completed accurately, on time, and within service level agreements; monitor daily work acceptance, completion, and documentation.
Oversee scheduling, staffing levels, workload balancing, territory coverage, and market headcount; optimize routes and productivity with representatives.
Monitor payroll, timecards, mileage, expenses, and travel compliance.
Provide field coverage by completing store visits or merchandising projects when business needs require.
Oversee execution of merchandising standards, installations, resets, planograms, display maintenance, and break-fix services.
Conduct field audits and monitor quality metrics; resolve execution issues proactively and ensure required surveys, photographs, reporting, and documentation are completed using company systems.
Build and maintain relationships with retailers and store leadership and ensure representatives act professionally in stores.
Set performance expectations and goals; monitor productivity, utilization, quality, completion rates, attendance, communication, and client satisfaction.
Use reports, dashboards, and analytics to identify trends, create improvement plans, and ensure compliance with company policies, client requirements, safety standards, and procedures.
Deliver onboarding and ongoing training on merchandising, installation, technology platforms, client expectations, and communication standards; track required certifications and training.
Partner with the National Field Leader on company initiatives, operational priorities, business planning, forecasting, workforce planning, and territory optimization.
Support new client, program, system, and field-process launches; recommend process, technology, staffing, and efficiency improvements.
Communicate field performance, staffing challenges, escalations, and operational risks to relevant stakeholders; provide district summaries and performance reporting to the National Field Leader.
Collaborate with Recruiting, Operations, Training, Payroll, Human Resources, Client Services, and Leadership teams.
Resolve customer, retailer, and client concerns promptly and professionally and promote a customer-first culture.
Travel throughout the assigned territory up to 25% of the time; overnight travel may be required.
Be available on-call and responsive one scheduled weekend every four weeks; work flexible schedules including evenings, weekends, and holidays as business needs require.

Benefits

Annual salary plus quarterly incentive potential; stated total target compensation is $48,000.
Health, dental, and vision benefits.
401(k) program with matching.
Paid time off.
Paid holidays.
Partial mobile reimbursement.
Scholarship opportunities for employees and their direct family members.
Employee Assistance Program.
Leadership Development Program.
Special employee pricing for multiple clients.
Long-term career pathing options, personal development opportunities, and professional stretch assignments.