District Manager - Central PA

MAJIK Rent To Own•Lower Paxton Township, PA

8d•Onsite

About The Position

The District Manager builds successful, manager-led stores that meet KPIs and financial goals while maintaining the company’s culture and core values. The role sets clear goals for each store, ensures Store Managers maintain documented plans to achieve them, and follows through until results are sustained. Performance is evaluated based on the individual store results within the district. The District Manager coaches, mentors, teaches, trains, and develops store leadership to achieve business results. When needed, the role takes an active part in store processes to ensure basic expectations are met. Long-term success means Store Managers can plan, lead teams, meet goals, solve problems, and develop employees without constant intervention. The position owns district financial and operational performance; develops store and district plans; visits stores to assess results, compliance, operations, and safety; and holds Store Managers accountable for execution and employee development. It also trains teams on company processes and best practices, protects customer-service and cultural standards, and addresses issues affecting customer satisfaction and retention. Other duties may be assigned to support business operations and the team.

Requirements

At least 3 years of multi-unit retail management experience, or at least 5 years as a successful Store Manager.
Proven record of achieving sales, profit, and collections or account-retention goals.
Experience hiring, coaching, evaluating, and documenting performance for managers or supervisors.
Strong working knowledge of P&L statements, budgets, payroll, and inventory controls.
Comfort with weekly reporting, spreadsheets, and store systems.
High school diploma or equivalent.
Valid driver’s license, a motor vehicle record insurable by the company’s provider, and reliable transportation for daily travel between stores.
Ability to travel frequently between stores and occasionally stay overnight for meetings or training.
Ability to stand and walk for extended periods and safely lift, move, and carry up to 50 pounds independently, with or without reasonable accommodation; heavier items require team assistance or appropriate safety equipment.

Nice To Haves

Planner and finisher who turns goals into written plans with owners and deadlines and follows up until work is complete.
Coaching-first approach that asks Store Managers for their plans before supplying answers.
Uses data and observed behavior to make decisions and applies consistent standards across stores.
Gives clear, timely feedback and remains constructive under pressure.
Takes ownership of district outcomes, addresses persistent issues early, and documents meaningful conversations.
Maintains confidentiality and sound professional judgment.

Responsibilities

Own district results, including net profit, customers versus budget, weekly expected versus budget, rent collected, cost of goods sold, and payroll.
Review store performance against budget, distinguish temporary swings from trends, and establish store-specific actions to address gaps.
Report store metrics and improvement plans to leadership regularly.
Teach Store Managers to make staffing, scheduling, inventory, sales, account-retention, and expense decisions.
Ensure stores maintain adequate staffing, four-week schedules, and accurate payroll records; review coverage, labor costs, and overtime, and coordinate staffing support between stores when needed.
Ensure every store has three clear priorities and a current written action plan with a baseline, target, activities, owners, checkpoints, and status.
Address missed commitments with decisions and develop an annual district plan that translates budgets into quarterly, monthly, and weekly goals.
Visit stores on a regular rotation based on need and risk, reviewing exceptions, compliance, account retention, inventory, operations, appearance, merchandising, and cash controls.
Coach Store Managers during store visits and leave no more than three priority actions per visit, each with an owner and due date; verify completion of previous actions.
Hold Store Managers accountable for safe delivery practices, company vehicle care, inspections, employee safety procedures, and prompt reporting and resolution of accidents, injuries, and unsafe conditions.
Verify inventory accuracy, merchandise presentation, timely refurbishment of returned merchandise, and functioning equipment; coordinate with Operations on issues beyond store control.
Coach, develop, and hold Store Managers accountable while preserving their ownership of the work.
Complete evidence-based semi-annual Store Manager evaluations and lead improvement, development, and stretch plans with 30-, 60-, and 90-day checkpoints.
Oversee district staffing, hiring pipelines, training progress, and promotion readiness, and build bench strength for Store Manager and future district-level roles.
Partner with Store Managers and Human Resources on employee evaluations, coaching, corrective action, and employee concerns; ensure issues are promptly addressed, appropriately documented, and handled consistently.
Review turnover, staffing stability, and employee feedback with Store Managers and Human Resources, and hold Store Managers accountable for improving onboarding, engagement, development, and retention.
Ensure Store Managers conduct effective daily team meetings, communicate company priorities, recognize achievements, and provide regular developmental feedback.
Teach Store Managers and their teams company processes, policies, and best practices, and confirm consistent application.
Train managers to train their own staff; use store visits to demonstrate correct processes and teach in the moment.
Track training and certification progress, confirm retention and application in daily work, and roll out new or updated processes across all stores.
Protect operational, customer-service, financial, and cultural standards across stores, ensuring growth does not come at the expense of customer treatment, compliance, procedures, or core values.
Identify and document strong practices and replicate them across the district; diagnose root causes before intervening.
Monitor customer-service standards, support resolution of escalated customer concerns, and address recurring issues affecting satisfaction and retention.
Ensure teams follow approved payment-collection and account-retention procedures, treat customers respectfully, and meet applicable compliance requirements.
Perform other duties as assigned to support business operations and the team.