Dunkin' District Manager

Dunkin Catalano Management, LLC•Groton, MA

4d•$65,000 - $85,000

About The Position

Catalano Management Company, LLC, a Dunkin’ franchisee, is seeking an experienced, positive District Manager to direct restaurant operations across an assigned district in accordance with brand and franchise standards. The role focuses on continually improving district performance while remaining engaged with guests and employees. The District Manager leads daily operations, manages district finances and sales performance, develops and supports restaurant teams, and ensures consistent guest satisfaction and compliance with company policies. The position may require providing store coverage during a manager’s absence, including staffing shortages and weekends or holidays as needed. The District Manager is also expected to remain involved in the district’s community.

Requirements

Must be at least 21 years of age.
Valid driver’s license.
High school diploma or GED.
At least 3 years of multi-unit, high-volume food and beverage management or QSR experience.
Previous food and beverage experience as a restaurant, general, or hospitality manager.
Desire to be part of a growing organization.
Positive attitude, high integrity, strong work ethic, multitasking ability, and ability to resolve conflict.
Strong leadership abilities to develop, manage, and retain a team.
Excellent interpersonal skills and ability to model high-level customer service.
Strong organizational, administrative, and communication skills.
Ability to lift objects up to 50 pounds and stand for extended periods.

Nice To Haves

ServSafe certification.
Food Allergen Awareness Certification.

Responsibilities

Direct and lead daily operations across the district, pursuing excellence and continual improvement.
Oversee district financial performance, including sales goals, budgets, marketing initiatives, cash handling, financial reports, and actions to increase profitability.
Recruit, interview, hire, motivate, develop, and retain team members.
Train Store Managers and ensure effective scheduling, food-cost management, par-level ordering, inventory control, and waste tracking; coordinate with Training Managers on new hires.
Communicate regularly with team members; spend 4–8 hours per week coaching managers and providing feedback; recognize achievements, address employee concerns, hold biweekly team meetings, and comply with employment laws.
Promote 100% guest satisfaction through example and exceptional service.
Ensure compliance with company policies and procedures, including food safety, cleanliness, promotions, cash handling, loss prevention, cell phone use, uniforms, and attendance; hold crew accountable and document disciplinary action as needed.
Ensure the safety and security of team members and guests; oversee store-level preventative maintenance and address property, building, or equipment maintenance needs.
Provide store coverage when managers are absent, including staffing shortages and weekends or holidays as needed, and ensure stores open and close as scheduled.
Maintain involvement in the district’s community.