District Manager-203700

ESA Management•Orlando, FL

10d

About The Position

The District Manager directs the General Managers of multiple properties to achieve strong financial performance and ongoing improvement in key performance indicators, including profitability, reputation management, and guest and associate satisfaction. The role ensures consistent application of company standards and compliance with company policies and procedures across the district. The District Manager oversees revenue and expense management, sales efforts, company initiatives, training compliance, guest service results, and people management. The role includes resolving escalated guest issues, coaching General Managers, and conducting property visits and audits. The associate spends 70% of their time at hotels conducting site visits, property audits, and coaching. Travel throughout the district is required and may involve air travel and overnight stays. The position involves frequent local travel and work in varied environmental conditions. Physical duties include standing, walking, handling objects or controls, and occasionally lifting or moving up to 50 pounds. A valid driver's license and successful motor vehicle check are required.

Requirements

At least four years of hospitality management experience.
At least two years of multi-property-level hotel experience.
Valid driver's license and successful completion of a motor vehicle check.
Thorough knowledge of each property's market, competition, demand generators, and new supply.
Ability to read and comprehend complex instructions and electronic learning systems.
Solid English reading, writing, and verbal communication skills to communicate effectively with guests, associates, and outside vendors.
Ability to organize projects, manage and prioritize multiple tasks, and meet deadlines.
Well-developed planning and organizational skills.
Strong leadership skills for overseeing multiple properties.
Basic computer and software knowledge, including email, word processing, and spreadsheet software.
Analytical ability and skills.

Nice To Haves

A four-year degree is highly preferred.

Responsibilities

Direct General Managers of multiple properties to achieve financial and operational performance goals and improve key performance indicators.
Promote an excellent experience for guests and associates through key metrics.
Maximize revenue and control expenses to meet or exceed district EBITDA budgets.
Oversee revenue-related practices, including rate reviews and compliance, labor standards, room management, cash management, collections, purchase order receipt, and energy management policy compliance.
Participate in the Revenue Triangle and draft SMART action plans with hotel General Managers.
Participate in sales site tours as needed, including support for high-volume producing accounts.
Drive hotel sales efforts, including sales lead quotas and improvement in under-performing areas.
Periodically participate in sales calls to the district's top 10 revenue-generating accounts.
Oversee execution of corporate initiatives and Extended Stay University training course compliance.
Train on and reinforce company standards and hotel operations.
Monitor district Guest Service results and coach teams and develop action plans to improve NPS in under-performing areas.
Resolve escalated guest service issues and address underlying causes.
Manage people resources, including recruiting, mentoring, training, coaching and counseling, development, performance improvement plans, annual reviews and merit, performance evaluations, disciplinary documentation, and terminations with HR guidance.
Help General Managers promote retention programs and turnover reduction strategies to maintain morale and a professional work environment.
Lead by example and remain accessible.
Conduct property visits to inspect safety, health, security, risk prevention, loss prevention, room conditions, curb appeal, and brand standards.
Ensure properties comply with company policies and applicable laws.
Spend 70% of time at hotels conducting site visits, property audits, and coaching.
Review and monitor social media websites and ensure timely, appropriate responses to postings.
Ensure each hotel's Customer Care database is properly maintained and complaints are addressed effectively and promptly.