District Manager-203700

Extended Stay America•Orlando, FL

10d

About The Position

The District Manager directs the General Managers of multiple properties to achieve strong financial performance and continual improvement in key performance indicators, including profitability, reputation management, and guest and associate satisfaction. The role ensures compliance with company policies and procedures and consistent application of company standards throughout the district. The District Manager oversees revenue and expense management, sales efforts, corporate initiatives, training compliance, guest service results, and people-management practices. The position includes regular property visits to coach General Managers and inspect properties for operational, safety, security, risk-prevention, and brand-standard compliance. Approximately 70% of the role is spent at hotels conducting site visits, property audits, and coaching. The role also requires frequent local travel and travel throughout the district, which may include air travel and overnight stays.

Requirements

At least four years of hospitality management experience.
At least two years of multi-property hotel experience.
Valid driver’s license and successful completion of a motor vehicle check.
Thorough knowledge of the market, competition, demand generators, and new supply for each property in the district.
Ability to read and comprehend complex instructions and electronic learning systems.
Strong English reading, writing, and verbal communication skills to communicate effectively with guests, associates, and outside vendors.
Ability to organize multiple projects, prioritize multiple tasks, and meet deadlines.
Well-developed planning and organizational skills.
Strong leadership skills to oversee multiple properties.
Basic computer and software knowledge, including email, word processing, and spreadsheet software.
Analytical ability and skills.

Nice To Haves

A four-year degree is highly preferred.

Responsibilities

Demonstrate and promote commitment to providing the best possible experience for guests and associates through key metrics.
Maximize revenue and control expenses to meet or exceed the district’s budgeted EBITDA.
Oversee revenue and operational areas including in-house rate reviews, rate compliance, labor standards, room management, cash management, collections, timely receipt of purchase orders, and energy-management policy compliance.
Participate in the Revenue Triangle and develop SMART action plans with hotel General Managers to drive results.
Participate in sales site tours as needed, assist high-volume-producing accounts, and help drive hotel sales efforts, including sales lead quotas and underperforming areas.
Periodically participate in sales calls to the district’s top 10 revenue-generating accounts.
Oversee execution of corporate initiatives and drive compliance with Extended Stay University training courses.
Maintain thorough knowledge of company standards and hotel operations and train others on them.
Monitor district guest-service results, coach and develop action plans to improve NPS in underperforming areas, and resolve escalated guest-service issues while addressing root causes.
Manage people resources, including recruiting, mentoring, training, coaching and counseling, development, performance improvement plans, annual reviews and merit, performance evaluations, disciplinary documentation, and terminations with HR guidance.
Assist General Managers with retention programs and turnover-reduction strategies to maintain high morale and a professional work environment; lead by example and remain accessible.
Conduct property visits and inspect compliance in safety, health, security, risk prevention, loss prevention, room inspections, curb appeal, and overall brand standards.
Ensure properties comply with company policies and applicable laws.
Spend 70% of time at hotels conducting site visits, property audits, and coaching.
Review and monitor social media websites and ensure timely, appropriate responses to postings.
Ensure each hotel’s Customer Care database is properly maintained and complaints are addressed effectively and promptly.