District Manager-203700

ESA Management•Tallahassee, FL

About The Position

The District Manager directs the General Managers of multiple properties to achieve strong financial performance and continuous improvement in key performance indicators, including profitability, reputation management, and guest and associate satisfaction. The role ensures consistent application of company standards and compliance with company policies and procedures throughout the district. The District Manager oversees revenue and expense management, sales efforts, corporate initiatives, training compliance, guest service results, and property operations. The position includes coaching and developing General Managers and hotel teams, addressing escalated guest concerns and root causes, and managing people-related processes. The role spends 70% of its time at hotels conducting site visits, audits, and coaching, and requires travel throughout the district, potentially including air travel and overnight stays.

Requirements

At least four years of hospitality management experience.
At least two years of multi-property-level hotel experience.
Valid driver’s license and successful completion of a motor vehicle check.
Thorough knowledge of the market, competition, demand generators, and new supply for each property in the district.
Ability to read and comprehend complex instructions and electronic learning systems.
English reading, writing, and verbal communication skills sufficient to communicate effectively with guests, associates, and outside vendors.
Ability to organize projects, manage and prioritize multiple tasks, and meet deadlines.
Well-developed planning and organizational skills.
Strong leadership skills to oversee multiple properties.
Basic computer and software skills, including email, word processing, and spreadsheet software.
Analytical ability and skills.

Nice To Haves

Four-year degree is highly preferred.

Responsibilities

Direct General Managers of multiple properties to meet financial goals and improve district key performance indicators, including profitability, reputation, and guest and associate satisfaction.
Ensure consistent application of company standards and compliance with company policies and procedures across the district.
Maximize revenue and control expenses to meet or exceed the district’s budgeted EBITDA.
Oversee revenue and operational areas including rate reviews and compliance, labor standards, room management, cash management, collections, purchase-order timeliness, and energy-policy compliance.
Participate in the Revenue Triangle and develop SMART action plans with hotel General Managers to achieve desired results.
Participate in sales site tours as needed, assist high-volume producing accounts, and help drive hotel sales efforts, including sales lead quotas and under-performing areas.
Periodically participate in sales calls to the district’s top 10 revenue-generating accounts.
Oversee execution of corporate initiatives and Extended Stay University training-course compliance.
Train on company standards and hotel operations, and coach General Managers and teams.
Monitor district guest-service results, coach teams, and develop action plans to improve NPS in under-performing areas.
Resolve escalated guest-service issues and address underlying causes.
Manage people processes, including recruiting, mentoring, training, coaching and counseling, development, performance improvement plans, annual reviews and merit, performance evaluations, disciplinary documentation, and terminations with guidance from HR.
Assist General Managers with retention programs and turnover-reduction strategies to support morale and a professional work environment.
Lead by example and maintain accessibility.
Conduct property visits and inspections for safety, health, security, risk prevention, loss prevention, room condition, curb appeal, and brand standards.
Ensure properties comply with applicable laws.
Spend 70% of time at hotels conducting site visits, property audits, and coaching.
Review and monitor social media websites and ensure timely, appropriate responses.
Ensure each hotel’s Customer Care database is maintained properly and complaints are addressed effectively and promptly.