District Manager-203700

Extended Stay America•Tallahassee, FL

About The Position

The District Manager directs the General Managers of multiple properties to achieve strong financial performance and continual improvement in key performance indicators, including profitability, reputation management, and guest and associate satisfaction. The role ensures consistent application of company standards and compliance with company policies and procedures across the district. The District Manager oversees revenue and expense management, sales support, corporate initiatives, training compliance, guest-service performance, and people-management practices. The position also conducts property visits and audits to evaluate safety, security, risk prevention, loss prevention, room quality, curb appeal, and brand standards. The role spends 70% of its time at hotels conducting site visits, property audits, and coaching. Travel throughout the district may involve air travel and overnight stays.

Requirements

At least four years of hospitality management experience.
Two years of multi-property-level hotel experience.
Valid driver’s license and successful completion of a motor vehicle check.
Thorough knowledge of the market, competition, demand generators, and new supply for each property in the district.
Ability to read and comprehend complex instructions and electronic learning systems.
Solid English reading, writing, and verbal communication skills to communicate effectively with guests, associates, and outside vendors.
Ability to organize multiple projects, prioritize multiple tasks, and meet deadlines.
Well-developed planning and organizational skills.
Strong leadership skills to oversee multiple properties.
Basic computer and software knowledge, including email, word processing, and spreadsheet software.
Analytical ability and skills.

Nice To Haves

A four-year degree is highly preferred.

Responsibilities

Promote commitment to delivering the best possible experience for guests and associates through key metrics.
Maximize revenue and control expenses to meet or exceed district EBITDA budgets, overseeing rate reviews and compliance, labor standards, room and cash management, collections, purchasing, and energy-management policy compliance.
Participate in the Revenue Triangle and create SMART action plans with hotel General Managers to drive results.
Support hotel sales efforts, participate in sales site tours when needed, assist high-volume-producing accounts, meet sales lead quotas, address underperformance, and periodically make sales calls to the district’s top 10 revenue-generating accounts.
Oversee execution of corporate initiatives and compliance with Extended Stay University training courses.
Maintain thorough knowledge of company standards and hotel operations and train others on them.
Monitor guest-service results across the district, coach and develop action plans to improve NPS in underperforming areas, and resolve escalated guest issues while addressing root causes.
Manage people resources, including recruiting, mentoring, training, coaching and counseling, development, performance improvement plans, annual reviews and merit, performance evaluations, disciplinary documentation, and terminations with HR guidance.
Help General Managers promote retention programs and turnover-reduction strategies to maintain morale and a professional work environment; lead by example and remain accessible.
Conduct property visits to inspect compliance with safety, health, security, risk prevention, loss prevention, room inspections, curb appeal, and brand standards.
Ensure properties comply with company policies and applicable laws.
Spend 70% of time at hotels conducting site visits, property audits, and coaching.
Review and monitor social media websites and ensure timely, appropriate responses to postings.
Ensure each hotel’s Customer Care database is maintained properly and complaints are addressed effectively and promptly.