Dunkin' District Manager
About The Position
Catalano Management Company, LLC is seeking a positive, experienced District Manager to direct restaurant operations across an assigned Dunkin’ district in accordance with brand and franchise standards. The role stays engaged with guests and employees to improve and maintain the overall success of the district. The District Manager oversees daily operations, financial performance, staffing and team development, training, guest satisfaction, and compliance with company policies and applicable employment laws. The position may require covering stores during a manager’s absence, including addressing staffing shortages and working weekends or holidays as needed. The role also includes maintaining involvement in the district’s community. This is a full-time, salaried position offering competitive salary, bonus potential, on-demand pay access through DailyPay, auto reimbursement, paid time off, health, dental and vision benefits, supplemental benefits, 401(k) with matching, a discounted SNHU tuition program, and opportunities for career growth.
Requirements
- Must be at least 21 years old.
- Valid driver’s license.
- High school diploma or GED.
- At least 3 years of multi-unit, high-volume food and beverage management or QSR experience.
- Previous food and beverage experience as a Restaurant, General, or Hospitality Manager.
- Desire to be a team member within a growing organization.
- Positive attitude, high integrity, strong work ethic, ability to multitask, and ability to resolve conflict.
- Strong leadership abilities to develop, manage, and retain a team.
- Excellent interpersonal skills and ability to model the highest level of customer service.
- Strong organizational skills, both tangible and administrative, and strong communication skills.
- Ability to lift objects up to 50 pounds and stand for extended periods.
Nice To Haves
- ServSafe certification.
- Food Allergen Awareness Certification.
Responsibilities
- Manage and lead daily operations throughout the district, pursuing excellence and continual improvement.
- Oversee district financial performance, including sales goals, budgets, marketing initiatives, cash handling, and use of financial reports to improve profitability.
- Recruit, interview, hire, motivate, develop, and retain team members.
- Train Store Managers and ensure they understand scheduling based on linebars, food cost management, par-level ordering, inventory, and waste tracking; collaborate with Training Managers on new hires.
- Communicate with team members daily; spend 4–8 hours per week coaching managers and providing feedback; recognize achievements, address employee concerns, hold biweekly team meetings, and comply with employment laws.
- Promote 100% guest satisfaction through personal example and exceptional service.
- Enforce company policies and procedures, including food safety and cleanliness, promotions, cash handling, loss prevention, cell phone use, uniforms, and attendance; hold crew members accountable and document disciplinary action when necessary.
- Promote the safety and security of team members and guests; ensure store-level preventative maintenance and address property, building, or equipment maintenance needs.
- Provide store coverage when a Manager is absent, including staffing shortages and weekends or holidays as needed; ensure stores open and close as scheduled.
- Maintain involvement in the district’s community.
Benefits
- Competitive salary
- Bonus potential
- On-demand pay access through DailyPay
- Auto reimbursement
- Paid time off
- Health benefits
- Dental benefits
- Vision benefits
- Supplemental benefits
- 401(k) with matching
- Discounted SNHU tuition program
- Opportunities for personal career growth within the team
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
