District Manager - Ohio

Petco•Columbus, OH

14h

About The Position

The District Manager provides leadership and guidance to stores in the district to help achieve sales and profit goals. The role develops and implements plans, policies, and procedures to maximize profits and uses individual judgment on merchandise placement, staffing decisions, and problem resolution, including matters not covered by specific operating procedures. The position oversees store performance, operations, staffing, customer service, inventory, asset protection, and compliance. It requires regular visits to district stores and quality time traveling between locations, sometimes several hundred miles per week. The District Manager also develops Store Managers and store personnel, communicates district matters to appropriate management, and submits performance evaluations and merit recommendations to the Regional Manager for approval.

Requirements

Ability to perform the essential job duties and responsibilities with or without reasonable accommodation.
Ability to travel between stores regularly, sometimes several hundred miles per week.
Ability to use individual judgment in merchandise placement, staffing decisions, and problem resolution.

Responsibilities

Analyze and monitor each store’s sales and expenses, provide feedback and recommendations to improve profitability, and present district sales figures to the Regional Manager.
Visit district stores regularly to inspect compliance with Petco policies, procedures, and merchandising programs, and ensure new policies and procedures are implemented promptly.
Recruit, train, develop, and manage Store Managers; maintain appropriate staffing and succession plans for district and regional needs.
Ensure associates are trained to provide outstanding customer service and take corrective action when necessary.
Counsel Store Managers on personnel issues, store events, problem solving, and crisis intervention; foster communication with store personnel and the community.
Set individual and store goals and track progress toward objectives.
Visit competitor locations and report observed changes in prices, operations, and policies to appropriate management.
Audit store paperwork, including bank deposit slips and overages or shortages, and track trends to ensure cash-control procedures are followed.
Ensure stores know about and comply with company shrink-reduction initiatives and Asset Protection programs.
Coordinate new store openings and remodels, and facilitate prompt repair of store equipment.
Ensure store paperwork is accurate and timely and corporate correspondence is directed to the appropriate departments.
Process and forward documentation to the appropriate department.
Adhere to and promote established safety procedures through instruction.
Monitor merchandise levels, coordinate stock balancing between stores, audit quarterly and annual physical inventory counts, and follow up on Regional Inventory Manager recommendations.
Complete semiannual performance evaluations and annual merit increase recommendations for Store Managers and submit them to the Regional Manager for approval.
Ensure employee reviews are completed before their due dates.
Train and develop Store Managers and store personnel at all levels when the manager is absent, including delegating assignments, providing instruction, and following through.
Approve performance evaluations for store employees and provide guidance on progressive discipline in accordance with established procedures.
Communicate district situations and conditions, such as customer complaints or requests, inadequate inventory, and unemployment hearings, to the appropriate management or department.