District Manager/Multi-Unit Manager

People Capital Group•Elkins Park, PA

53d

About The Position

A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 5-8 Dunkin’ Donuts® and/or Dunkin’ Donuts/Baskin Robbins ® combo restaurants, including recruiting, hiring, on boarding, training, management development, managing budgets and ensuring Managers and Crew are delivering great guest service and executing applicable Brand standards and procedures in the restaurants.

Requirements

Associate’s degree in related field or equivalent in education and experience
Fluent in English
Microsoft Office proficiency
Facilitation and presentation skills
Written and verbal communication skills

Nice To Haves

Guest Focus: Understands and exceeds guest expectations, needs and requirements
Develops and maintains guest relationships
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following Brand recommended guest recovery process
Passion for Results: Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others
Sets, prioritizes and maintains focus on important activities
Reads and interprets reports to establish goals and deliver results
Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results
Problem Solving and Decision Making: Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Identifies root cause of a problem and implements a solution to prevent from recurring
Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence: Develops and maintains relationships with team
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Encourages collaboration and teamwork
Leads others; negotiates and takes effective action
Building Effective Teams: Identifies and communicates team goals
Monitors progress, measures results and holds others accountable
Creates strong morale and engagement within the team
Accepts responsibilities for personal and team commitments
Recognizes and rewards employee’s strengths, accomplishments and development
Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources
Conflict Management: Seeks to understand conflict through active listening
Recognizes conflicts as an opportunity to learn and improve
Resolves situations using facts involved, ensuring consistency with policies and procedures
Escalates issues as appropriate
Developing Direct Reports and Others: Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills
Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
Provides challenging assignments for the purpose of developing others
Uses coaching and feedback opportunities to improve performance
Identifies training needs and supports resources for development opportunities
Business and Financial Acumen: Understands guest and competition; translates and applies own expertise to address business opportunities
Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change
Has a working knowledge of profit and loss and other key financial measurements in order to Identify business trends, make adjustments accordingly and set goals
Understands, analyzes and communicates the key performance/profit levers and manages to these measures
Leading with Vision: Sets clear, meaningful, challenging and attainable group goals and expectations that are aligned with those of the organization
Drives a clear vision or sense of purpose and clearly communicates to the team
Links mission, vision, values, goals and strategies to everyday work
Strategic Thinking: Sees where current trends will lead, and how they may influence the organization’s direction
Translates the vision for a program into clear strategies
Thinks in strategic terms and is able to make the connection across functional teams

Responsibilities

Responsible for general Human Resource functions such as, but not limited to recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development
Ensure appropriate training tools are utilized
Create and maintain a people first culture in the restaurant
Monitor, follow up and report training progress
Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitation guidelines; comply with all applicable laws
Ensure Brand standards, recipes and systems are executed
Prepare, complete and follow up on action plans for remodels and new restaurant openings
Lead team meetings to communicate relevant operations information, e.g. seasonal products
Identify and support systems to control costs and maintain budgets
Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand Standards, sales, marketing, and labor and food costs
Support sales goals by developing action plans for seasonal forecasting
Ensure tools and systems are in place to roll out new products, systems and processes